Re: [ADSM-L] TSM Server 7.1.4 woes

Hi Michael,

Glad to hear that did the trick. Here is some explanation, if you care for
gory detail:

When the client requests a restore (or retrieve), it tells the server in
advance if the client is willing to wait for a tape to be mounted. If it
tells the server "do not wait", then the server returns "data unavailable"
which surfaces as the ANS4035W message you encountered. The wait is
supposed to be implicit when the QUIET option is in effect, or when
TAPEPROMPT NO is in effect. Default settings are VERBOSE (not QUIET) and
TAPEPROMPT NO.

My findings in looking at this issue are that when doing a classic restore
operation with older client versions, the client ignores TAPEPROMPT. Thus
if you do not specify QUIET:

   dsmc restore c:\mydir\myfile.txt     ==> Gets the ANS4035W message, as
this is a "classic" restore

   dsmc restore c:\mydir\ -disablenqr=yes     ==-> Gets the ANS4035W
message, as classic restore is explicitly requested

When doing a no-query restore operation or using QUIET, I do not see the
issue:

   dsmc restore c:\mydir\     ==> Successfully restores myfile.txt (and
whatever else might be in C:\mydir), as a file system or directory restore
is no query by default.

   dsmc restore c:\mydir\myfile.txt -quiet     ==> Successfully restores
myfile.txt

What I found is an older APAR, IC70650, that fixes the problem. It is fixed
in 6.1.4 (and later 6.1.x levels); 6.2.2 (and later 6.2.x levels); and in
later client releases and versions). Here is a link to the APAR:

   http://www.ibm.com/support/docview.wss?uid=swg1IC70650

If you read that APAR, you will see it has nothing to do with the restore
issue. However at the time that APAR was fixed, the developer who fixed it
also (apparently) ran into the same issue you did, so he (quietly)
corrected this restore issue at the same time.

As I mentioned above, the correct behavior is for the client to wait for
the tape mount when the QUIET option is set or when TAPEPROMPT NO is set.
However the problem you encountered is due to the code only checking for
the QUIET setting during classic restore. The fix was to have the client
also check the TAPEPROMPT setting. This is why using the QUIET option
allows the restore to proceed.

As to why this issue has not surfaced previously, I do not know. Maybe
because typical restores are of entire file systems or directories; or
maybe because many users configure the QUIET option. But with that having
been said, I've no reason to think this problem is specific to the newer
7.1.x server versions.

Best regards,

Andy

____________________________________________________________________________

Andrew Raibeck | IBM Spectrum Protect Level 3 | storman AT us.ibm DOT com

IBM Tivoli Storage Manager links:
Product support:
https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager

Online documentation:
http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html

Product Wiki:
https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager

"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2016-04-28
09:15:31:

> From: Michael Prix <mp AT RS6000.DARKTECH DOT ORG>
> To: ADSM-L AT VM.MARIST DOT EDU
> Date: 2016-04-28 09:18
> Subject: Re: TSM Server 7.1.4 woes
> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>
> Hello Andrew,
>
> setting QUIET resolved all problems, down to ADSM 2.1.8 :-)
> Thank you very much for your time and efforts. It is always a pleasure to
get
> immediate help beyond the scope of the normal support lines.
> Just for curiosity: What's the difference in the selection of an object
> between VERBOSE and QUIET to generate such a reaction?
>
> --
> Michael Prix
> On Mi, 2016-04-27 at 13:46 -0400, Andrew Raibeck wrote:
> > Follow-up:
> >
> > Can you put the QUIET option in the client options file, then try the
> > restore again? This is without upgrading the client software.
> >
> > Let me know if this enables a successful restore from tape.
> >
> > Best regards,
> >
> > Andy
> >
> >
____________________________________________________________________________

> >
> > Andrew Raibeck | IBM Spectrum Protect Level 3 | storman AT us.ibm DOT com
> >
> > IBM Tivoli Storage Manager links:
> > Product support:
> >
https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag

> > er
> >
> > Online documentation:
> >
http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm

> > l
> >
> > Product Wiki:
> >
https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storag

> > e%20Manager
> >
> > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2016-04-27
> > 12:54:02:
> >
> > > From: Andrew Raibeck/Hartford/IBM@IBMUS
> > > To: ADSM-L AT VM.MARIST DOT EDU
> > > Date: 2016-04-27 12:57
> > > Subject: Re: TSM Server 7.1.4 woes
> > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> > >
> > > Hi Michael,
> > >
> > > I am looking further into this, but have you tried the latest 6.1
client
> > > level? I tested 6.1.0.0, and I get the same error you do (backing up
to
> > LTO
> > > tape). I tried the restore with 6.1.5.0 and it was successful.
> > >
> > > server: 7.1.4 on AIX
> > > client: 6.1.0.0 on Windows 7 (backup and first restore test)
> > > client: 6.1.5.0 on Windows 7 (restore of file backed up with 6.1.0.0
was
> > > successful)
> > >
> > > Regards,
> > >
> > > Andy
> > >
> > >
> >
____________________________________________________________________________

> >
> > >
> > > Andrew Raibeck | IBM Spectrum Protect Level 3 | storman AT us.ibm DOT com
> > >
> > > IBM Tivoli Storage Manager links:
> > > Product support:
> > >
> >
https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag

> > er
> >
> > >
> > > Online documentation:
> > >
> >
http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm

> > l
> >
> > >
> > > Product Wiki:
> > > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%
> > > 20Storage%20Manager
> > >
> > > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 
> > > 2016-04-27
> > > 09:43:00:
> > >
> > > > From: Michael Prix <mp AT RS6000.DARKTECH DOT ORG>
> > > > To: ADSM-L AT VM.MARIST DOT EDU
> > > > Date: 2016-04-27 09:44
> > > > Subject: Re: TSM Server 7.1.4 woes
> > > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> > > >
> > > > Hello Andrew,
> > > >
> > > >   yes, you are correct ANS4035W ist the correct message.
> > > > As of your suggestions, we did some backups and restores and found
out
> > > that
> > > > this error only appears if the object resides on tape. It doesn't
> > matter
> > > if
> > > > tape is primary, copy or nextstoragepool.
> > > >
> > > > This error appears on Windows, Linux (x and p) and AIX clients up
to
> > and
> > > > including Client Version 6.1.x.y (other OS and Versions still
testing)
> > > working
> > > > with Linux (x and p), AIX and Windows servers.
> > > >
> > > > ANE4035W reported in Actlog.
> > > >
> > > > --
> > > > Michael PrixOn Mi, 2016-04-27 at 08:38 -0400, Andrew Raibeck wrote:
> > > > > And another question:
> > > > >
> > > > > I think the message is on the client, ANS4035W (not ANR4035W)?
When
> > the
> > > > > problem occurs, are there any messages displayed in the server
> > activity
> > > log
> > > > > that would seem to correspond with this issue?
> > > > >
> > > > > Andy
> > > > >
> > > > >
> > >
> >
____________________________________________________________________________

> >
> > >
> > > > >
> > > > > Andrew Raibeck | IBM Spectrum Protect Level 3 |
storman AT us.ibm DOT com
> > > > >
> > > > > IBM Tivoli Storage Manager links:
> > > > > Product support:
> > > > >
> > >
> >
https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag

> >
> > >
> > > > > er
> > > > >
> > > > > Online documentation:
> > > > >
> > >
> >
http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm

> >
> > >
> > > > > l
> > > > >
> > > > > Product Wiki:
> > > > >
> > >
> >
https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storag

> >
> > >
> > > > > e%20Manager
> > > > >
> > > > > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on
2016-04-27
> > > > > 08:36:23:
> > > > >
> > > > > > From: Andrew Raibeck/Hartford/IBM@IBMUS
> > > > > > To: ADSM-L AT VM.MARIST DOT EDU
> > > > > > Date: 2016-04-27 08:37
> > > > > > Subject: Re: TSM Server 7.1.4 woes
> > > > > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> > > > > >
> > > > > > Hello Michael,
> > > > > >
> > > > > > On what type of media does the backup data reside? Does this
> > restore
> > > > > issue
> > > > > > occur when the data is on:
> > > > > >
> > > > > > * Disk (random access, device class DISK)
> > > > > > * Disk (sequential, device class FILE)
> > > > > > * Tape (a tape device class)
> > > > > > * Next generation storage pool
> > > > > >
> > > > > > What type (operating system, e.g., Windows, AIX, Linux) of
clients
> > do
> > > you
> > > > > > know to be affected?
> > > > > >
> > > > > > Best regards,
> > > > > >
> > > > > > Andy
> > > > > >
> > > > > >
> > > > >
> > >
> >
____________________________________________________________________________

> >
> > >
> > > > >
> > > > > >
> > > > > > Andrew Raibeck | IBM Spectrum Protect Level 3 |
storman AT us.ibm DOT com
> > > > > >
> > > > > > IBM Tivoli Storage Manager links:
> > > > > > Product support:
> > > > > >
> > > > >
> > >
> >
https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag

> >
> > >
> > > > > er
> > > > >
> > > > > >
> > > > > > Online documentation:
> > > > > >
> > > > >
> > >
> >
http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm

> >
> > >
> > > > > l
> > > > >
> > > > > >
> > > > > > Product Wiki:
> > > > > >
> > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%
> > > > > > 20Storage%20Manager
> > > > > >
> > > > > > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on
> > 2016-04-26
> > > > > > 07:03:38:
> > > > > >
> > > > > > > From: Michael Prix <mp AT RS6000.DARKTECH DOT ORG>
> > > > > > > To: ADSM-L AT VM.MARIST DOT EDU
> > > > > > > Date: 2016-04-26 07:04
> > > > > > > Subject: TSM Server 7.1.4 woes
> > > > > > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> > > > > > >
> > > > > > > Hello all,
> > > > > > >
> > > > > > >   it is well known that older clients are out of support, but
> > still
> > > > > > continue
> > > > > > > to work with the capabilities they were designed for.
> > > > > > > Now I and some colleagues of mine upgraded customers to TSM
7.1.4
> > > and
> > > > > > 7.1.5,
> > > > > > > with client-versions ranging from 5.5 to 7.1, and all of a
sudden
> > > all
> > > > > > clients
> > > > > > > <=6.1 can still backup to the server, but aren't any longer
able
> > to
> > > > > > > restore/retrieve files. ANR4035W is reported.
> > > > > > > While this might not be a situation where one could get
support
> > > from
> > > > > IBM,
> > > > > > it
> > > > > > > is still a new situation as we as old *SMers are used to the
fact
> > > that
> > > > > > old
> > > > > > > clients remain useable after an upgrade.
> > > > > > >
> > > > > > > --
> > > > > > > Michael Prix
> > > > > > >
> > > > > >
> > > >
> > >
>