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Re: [ADSM-L] TSM Server 7.1.4 woes

2016-04-29 02:15:56
Subject: Re: [ADSM-L] TSM Server 7.1.4 woes
From: Rainer Tammer <tsm AT SPG.SCHULERGROUP DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 29 Apr 2016 08:14:37 +0200 
Hello,
excellent explanation.

Will this be fixed in a future server level?

Bye
  Rainer

On 28.04.2016 17:11, Andrew Raibeck wrote:
> Hi Michael,
>
> Glad to hear that did the trick. Here is some explanation, if you care for
> gory detail:
>
> When the client requests a restore (or retrieve), it tells the server in
> advance if the client is willing to wait for a tape to be mounted. If it
> tells the server "do not wait", then the server returns "data unavailable"
> which surfaces as the ANS4035W message you encountered. The wait is
> supposed to be implicit when the QUIET option is in effect, or when
> TAPEPROMPT NO is in effect. Default settings are VERBOSE (not QUIET) and
> TAPEPROMPT NO.
>
> My findings in looking at this issue are that when doing a classic restore
> operation with older client versions, the client ignores TAPEPROMPT. Thus
> if you do not specify QUIET:
>
>    dsmc restore c:\mydir\myfile.txt     ==> Gets the ANS4035W message, as
> this is a "classic" restore
>
>    dsmc restore c:\mydir\ -disablenqr=yes     ==-> Gets the ANS4035W
> message, as classic restore is explicitly requested
>
> When doing a no-query restore operation or using QUIET, I do not see the
> issue:
>
>    dsmc restore c:\mydir\     ==> Successfully restores myfile.txt (and
> whatever else might be in C:\mydir), as a file system or directory restore
> is no query by default.
>
>    dsmc restore c:\mydir\myfile.txt -quiet     ==> Successfully restores
> myfile.txt
>
> What I found is an older APAR, IC70650, that fixes the problem. It is fixed
> in 6.1.4 (and later 6.1.x levels); 6.2.2 (and later 6.2.x levels); and in
> later client releases and versions). Here is a link to the APAR:
>
>    http://www.ibm.com/support/docview.wss?uid=swg1IC70650
>
> If you read that APAR, you will see it has nothing to do with the restore
> issue. However at the time that APAR was fixed, the developer who fixed it
> also (apparently) ran into the same issue you did, so he (quietly)
> corrected this restore issue at the same time.
>
> As I mentioned above, the correct behavior is for the client to wait for
> the tape mount when the QUIET option is set or when TAPEPROMPT NO is set.
> However the problem you encountered is due to the code only checking for
> the QUIET setting during classic restore. The fix was to have the client
> also check the TAPEPROMPT setting. This is why using the QUIET option
> allows the restore to proceed.
>
> As to why this issue has not surfaced previously, I do not know. Maybe
> because typical restores are of entire file systems or directories; or
> maybe because many users configure the QUIET option. But with that having
> been said, I've no reason to think this problem is specific to the newer
> 7.1.x server versions.
>
> Best regards,
>
> Andy
>
> ____________________________________________________________________________
>
> Andrew Raibeck | IBM Spectrum Protect Level 3 | storman AT us.ibm DOT com
>
> IBM Tivoli Storage Manager links:
> Product support:
> https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager
>
> Online documentation:
> http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html
>
> Product Wiki:
> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager
>
> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2016-04-28
> 09:15:31:
>
>> From: Michael Prix <mp AT RS6000.DARKTECH DOT ORG>
>> To: ADSM-L AT VM.MARIST DOT EDU
>> Date: 2016-04-28 09:18
>> Subject: Re: TSM Server 7.1.4 woes
>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>>
>> Hello Andrew,
>>
>> setting QUIET resolved all problems, down to ADSM 2.1.8 :-)
>> Thank you very much for your time and efforts. It is always a pleasure to
> get
>> immediate help beyond the scope of the normal support lines.
>> Just for curiosity: What's the difference in the selection of an object
>> between VERBOSE and QUIET to generate such a reaction?
>>
>> --
>> Michael Prix
>> On Mi, 2016-04-27 at 13:46 -0400, Andrew Raibeck wrote:
>>> Follow-up:
>>>
>>> Can you put the QUIET option in the client options file, then try the
>>> restore again? This is without upgrading the client software.
>>>
>>> Let me know if this enables a successful restore from tape.
>>>
>>> Best regards,
>>>
>>> Andy
>>>
>>>
> ____________________________________________________________________________
>
>>> Andrew Raibeck | IBM Spectrum Protect Level 3 | storman AT us.ibm DOT com
>>>
>>> IBM Tivoli Storage Manager links:
>>> Product support:
>>>
> https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag
>
>>> er
>>>
>>> Online documentation:
>>>
> http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm
>
>>> l
>>>
>>> Product Wiki:
>>>
> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storag
>
>>> e%20Manager
>>>
>>> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2016-04-27
>>> 12:54:02:
>>>
>>>> From: Andrew Raibeck/Hartford/IBM@IBMUS
>>>> To: ADSM-L AT VM.MARIST DOT EDU
>>>> Date: 2016-04-27 12:57
>>>> Subject: Re: TSM Server 7.1.4 woes
>>>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>>>>
>>>> Hi Michael,
>>>>
>>>> I am looking further into this, but have you tried the latest 6.1
> client
>>>> level? I tested 6.1.0.0, and I get the same error you do (backing up
> to
>>> LTO
>>>> tape). I tried the restore with 6.1.5.0 and it was successful.
>>>>
>>>> server: 7.1.4 on AIX
>>>> client: 6.1.0.0 on Windows 7 (backup and first restore test)
>>>> client: 6.1.5.0 on Windows 7 (restore of file backed up with 6.1.0.0
> was
>>>> successful)
>>>>
>>>> Regards,
>>>>
>>>> Andy
>>>>
>>>>
> ____________________________________________________________________________
>
>>>> Andrew Raibeck | IBM Spectrum Protect Level 3 | storman AT us.ibm DOT com
>>>>
>>>> IBM Tivoli Storage Manager links:
>>>> Product support:
>>>>
> https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag
>
>>> er
>>>
>>>> Online documentation:
>>>>
> http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm
>
>>> l
>>>
>>>> Product Wiki:
>>>> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%
>>>> 20Storage%20Manager
>>>>
>>>> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2016-04-27
>>>> 09:43:00:
>>>>
>>>>> From: Michael Prix <mp AT RS6000.DARKTECH DOT ORG>
>>>>> To: ADSM-L AT VM.MARIST DOT EDU
>>>>> Date: 2016-04-27 09:44
>>>>> Subject: Re: TSM Server 7.1.4 woes
>>>>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>>>>>
>>>>> Hello Andrew,
>>>>>
>>>>>   yes, you are correct ANS4035W ist the correct message.
>>>>> As of your suggestions, we did some backups and restores and found
> out
>>>> that
>>>>> this error only appears if the object resides on tape. It doesn't
>>> matter
>>>> if
>>>>> tape is primary, copy or nextstoragepool.
>>>>>
>>>>> This error appears on Windows, Linux (x and p) and AIX clients up
> to
>>> and
>>>>> including Client Version 6.1.x.y (other OS and Versions still
> testing)
>>>> working
>>>>> with Linux (x and p), AIX and Windows servers.
>>>>>
>>>>> ANE4035W reported in Actlog.
>>>>>
>>>>> --
>>>>> Michael PrixOn Mi, 2016-04-27 at 08:38 -0400, Andrew Raibeck wrote:
>>>>>> And another question:
>>>>>>
>>>>>> I think the message is on the client, ANS4035W (not ANR4035W)?
> When
>>> the
>>>>>> problem occurs, are there any messages displayed in the server
>>> activity
>>>> log
>>>>>> that would seem to correspond with this issue?
>>>>>>
>>>>>> Andy
>>>>>>
>>>>>>
> ____________________________________________________________________________
>
>>>>>> Andrew Raibeck | IBM Spectrum Protect Level 3 |
> storman AT us.ibm DOT com
>>>>>> IBM Tivoli Storage Manager links:
>>>>>> Product support:
>>>>>>
> https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag
>
>>>>>> er
>>>>>>
>>>>>> Online documentation:
>>>>>>
> http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm
>
>>>>>> l
>>>>>>
>>>>>> Product Wiki:
>>>>>>
> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storag
>
>>>>>> e%20Manager
>>>>>>
>>>>>> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on
> 2016-04-27
>>>>>> 08:36:23:
>>>>>>
>>>>>>> From: Andrew Raibeck/Hartford/IBM@IBMUS
>>>>>>> To: ADSM-L AT VM.MARIST DOT EDU
>>>>>>> Date: 2016-04-27 08:37
>>>>>>> Subject: Re: TSM Server 7.1.4 woes
>>>>>>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>>>>>>>
>>>>>>> Hello Michael,
>>>>>>>
>>>>>>> On what type of media does the backup data reside? Does this
>>> restore
>>>>>> issue
>>>>>>> occur when the data is on:
>>>>>>>
>>>>>>> * Disk (random access, device class DISK)
>>>>>>> * Disk (sequential, device class FILE)
>>>>>>> * Tape (a tape device class)
>>>>>>> * Next generation storage pool
>>>>>>>
>>>>>>> What type (operating system, e.g., Windows, AIX, Linux) of
> clients
>>> do
>>>> you
>>>>>>> know to be affected?
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>> Andy
>>>>>>>
>>>>>>>
> ____________________________________________________________________________
>
>>>>>>> Andrew Raibeck | IBM Spectrum Protect Level 3 |
> storman AT us.ibm DOT com
>>>>>>> IBM Tivoli Storage Manager links:
>>>>>>> Product support:
>>>>>>>
> https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag
>
>>>>>> er
>>>>>>
>>>>>>> Online documentation:
>>>>>>>
> http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm
>
>>>>>> l
>>>>>>
>>>>>>> Product Wiki:
>>>>>>>
>>> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%
>>>>>>> 20Storage%20Manager
>>>>>>>
>>>>>>> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on
>>> 2016-04-26
>>>>>>> 07:03:38:
>>>>>>>
>>>>>>>> From: Michael Prix <mp AT RS6000.DARKTECH DOT ORG>
>>>>>>>> To: ADSM-L AT VM.MARIST DOT EDU
>>>>>>>> Date: 2016-04-26 07:04
>>>>>>>> Subject: TSM Server 7.1.4 woes
>>>>>>>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>>>>>>>>
>>>>>>>> Hello all,
>>>>>>>>
>>>>>>>>   it is well known that older clients are out of support, but
>>> still
>>>>>>> continue
>>>>>>>> to work with the capabilities they were designed for.
>>>>>>>> Now I and some colleagues of mine upgraded customers to TSM
> 7.1.4
>>>> and
>>>>>>> 7.1.5,
>>>>>>>> with client-versions ranging from 5.5 to 7.1, and all of a
> sudden
>>>> all
>>>>>>> clients
>>>>>>>> <=6.1 can still backup to the server, but aren't any longer
> able
>>> to
>>>>>>>> restore/retrieve files. ANR4035W is reported.
>>>>>>>> While this might not be a situation where one could get
> support
>>>> from
>>>>>> IBM,
>>>>>>> it
>>>>>>>> is still a new situation as we as old *SMers are used to the
> fact
>>>> that
>>>>>>> old
>>>>>>>> clients remain useable after an upgrade.
>>>>>>>>
>>>>>>>> --
>>>>>>>> Michael Prix
>>>>>>>>
>
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