Marc Muehlfeld wrote:

Craig Dewick schrieb:

Took my L9 to a tape drive repair place just before I left Sydney for Adelaide to start my new job in early October, and recently has a phone call back for a 'quote'. I was quoted just over A$900 to 'repair' the unit - that's horridly expensive! I don't actually know what's wrong with it other than the robotics sometimes locking up part-way through a tape load, and the tape drive itself running *very* slow.

Tandberg takes also much money for repairs. I made this experience twice with my Superloader 1280, that broke down after 2 years and after 2 3/4 years again.

After the frist year you have to pay a service fee of 120,- Euro and after the 2nd year you have to pay, every time you send in the device regardless what's wrong, the service fee and 1.780,- Euro (both without german 19% tax).

Tandberg doesn't repair your drive. They just send you a different repaired one. Every time you use the replacement service, you have 6 month of warranty to the replacement. In my case it broke down after 9 month again.

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Chris Hoogendyk

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  O__  ---- Systems Administrator
 c/ /'_ --- Biology & Geology Departments
(*) \(*) -- 140 Morrill Science Center

<hoogendyk AT bio.umass DOT edu>

Erdös 4