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Re: Almost A$1k to 'repair' L9 DLT unit! Ouch...
2008-11-17 04:15:06
Craig Dewick schrieb:
Took my L9 to a tape drive repair place just before I left Sydney for
Adelaide to start my new job in early October, and recently has a phone
call back for a 'quote'. I was quoted just over A$900 to 'repair' the
unit - that's horridly expensive! I don't actually know what's wrong
with it other than the robotics sometimes locking up part-way through a
tape load, and the tape drive itself running *very* slow.
Tandberg takes also much money for repairs. I made this experience twice with
my Superloader 1280, that broke down after 2 years and after 2 3/4 years again.
After the frist year you have to pay a service fee of 120,- Euro and after the
2nd year you have to pay, every time you send in the device regardless what's
wrong, the service fee and 1.780,- Euro (both without german 19% tax).
Tandberg doesn't repair your drive. They just send you a different repaired
one. Every time you use the replacement service, you have 6 month of warranty
to the replacement. In my case it broke down after 9 month again.
Regards
Marc
--
Marc Muehlfeld (Leitung IT)
Zentrum fuer Humangenetik und Laboratoriumsmedizin Dr. Klein und Dr. Rost
Lochhamer Str. 29 - D-82152 Martinsried
Telefon: +49(0)89/895578-0 - Fax: +49(0)89/895578-78
http://www.medizinische-genetik.de
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