So, can anyone send me the latest TS1130/3592E06 firmware, privately of
course?


On Mon, Jun 9, 2014 at 2:16 PM, Frank Fegert <fra.nospam.nk AT gmx DOT de> 
wrote:

> Hello all,
>
> we too have been successfully had all of our IBM equipment (xSeries,
> pSeries, storage, SVC, tape libraries, SAN directors) handeled by a
> TPM for years. The rates were very affordable, service was rather good,
> technician was on site to any of our locations in under 30min. Back and
> forth in about an hour, if a part turned out to be DOA, which seldomly
> happended. This year we - here in germany - were too forced^H^H^H^H^H^H
> welcomed back into the motherly hug of big blue. Since then, our rates
> have trippled, some hardware couldn't be placed under maintenance due
> to EOL (a fact that didn't bother the TPM at all) to begin with, service
> has worsened considerably, almost any part has to be shipped in from
> Rotterdam (8+ hours) due to cutbacks in logistic, DOA and wrong part
> delivery rates have skyrocketed. Our TS3584 is literally eating volumes
> (tearing off leader pins or scrambling tape and losing the leader pin
> inside the cartridge) day by day, since there was a field notice trigger-
> ed firmware update while still under warranty. We didn't have those kind
> of ridiculous troubles with the previous TS3310s and definitely not with
> the even earlier TS3484. And of course IBM is not even responding to our
> requests to replace the now damaged volumes according to their lifetime
> warranty and general liability.
> I really pity the IBM technicians and sales people who are well known
> in our organization since the days of yore. They know about the issues
> within IBM. They know about the rediculous earnings expectations from
> overseas upper management. They know that IBMs service organization is
> currently doing their best to ruin the business for all of IBM with any
> customer possible just to meet their own expected quota. Still their hands
> are tied and they can only watch the good ship IBM heading for that big
> shiny iceberg ahead.
> Of course in our case management also had to act, so i guess we too will
> be spending our future bugets elsewhere ;-)
>
> Best regards,
>
>     Frank
>



--
*Zoltan Forray*
TSM Software & Hardware Administrator
BigBro / Hobbit / Xymon Administrator
Virginia Commonwealth University
UCC/Office of Technology Services
zforray AT vcu DOT edu - 804-828-4807
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