We are going thru the same nightmare with the IBMtape driver ( Atape for
Solaris ).
IBM/TIVOLI is not helping their customers with that driver .

IBMtape is downloaded from IBM website , they should accept to work on
the issue . Now the fact they
Support this by their internal HW or SW is not my business . This should
be transparent for their customers !!
Next step is to ask to call  "xyz" because he wrote the code ... And by
the way he left IBM ... ?? Just nonsense 



-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Richard Rhodes
Sent: Friday, June 27, 2008 1:46 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Who at IBM is the support group for the Atape driver?

>
> I opened a PMR with Tivoli -- and I've gotten a call from
entitlements,
indicating they can find no record of us having support for Atape .


Exactly what I had happen.  After having our contracts guy go around
with
IBM, I finally got someone to tell us we should open a hardware call on
the
library to get atape help.

Rick


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