Is this, as a 'driver' considered to be under the hardware support group? Or, 
since the only actual use of the Atape driver I'm aware of is to tie TSM to IBM 
tape libraries and drives, is this a part of TSM?

I just moved TSM from a P5-550 to a dedicated LPAR on a P6-550. In the process 
we went from AIX 5.3-06 to AIX 5.3-07. We did a fresh install of TSM 5.5.0.0 
and installed the most current Atape driver (11 something whatever's on the 
download site). After the migration we enabled alternate pathing on our drives 
with no problems.

Then we tried to set alternate pathing on the library (smc) devices and got the 
message that "Alternate Pathing Feature is not supported by Library". Well, it 
bloody well worked several hours earlier on the same library. We dropped back 
to the previous version of Atape, used in the other system - 10.7.3.0 - and get 
the same error message.

According to ALMS, "Path Failover" is enabled (a TS-3500). We have four control 
points defined in the library.

I opened a PMR with Tivoli -- and I've gotten a call from entitlements, 
indicating they can find no record of us having support for Atape . . .

Thus the question.

We do have support for TSM Enterprise Edition (and that showed up in the 
entitlement database).

Do I need to route the PMR to hardware?

Or do I need to teach Tivoli support about their product?

TIA

Tom Kauffman
NIBCO, Inc
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