Meant to send this to the list...

Cordially,

Leslie A. Clark
IBM Global Services - Systems Mgmt & Networking

__________________

Maybe your outfit is not making the best use of it. I've seen a number of
implementations over the years that just sat there gathering dust until
someone came in to do an upgrade, and dolled it up a bit.  My favorite
thing is to find out what network problems have occurred in the recent
past, things that people got into trouble for, for instance, and then
figure
out how to get Netview to monitor for  the next occurrance. That is an
ongoing process.

I can tell you about one place in particular where the network staff
thought they were noticing all outages on a timely basis until Netview
started opening tickets automatically. It turned out that it usually took
the people 20 to 30 minutes to notice a WAN outage, and then they
would let it soak for a half hour before calling the service provider,
to 'make sure it was really down'. Netview opens a ticket as soon as
the second poll is missed, and it has not been wrong yet. Downtime
is reduced when work on problems begins sooner.

So it is possible that your particular Netview is not providing all of
the value that it can. Or maybe it is, but as the others have suggested,
it just needs to be pointed out.

Cordially,

Leslie A. Clark
IBM Global Services - Systems Mgmt & Networking
Detroit



                                                                                
                                         
                      Herman.E.Caballer                                         
                                         
                      o AT Lowes DOT Com              To:       nv-l AT 
lists.tivoli DOT com                                           
                                               cc:                              
                                         
                      04/29/2002 10:04         Subject:  [nv-l] Netview 
Justification                                    
                      AM                                                        
                                         
                                                                                
                                         
                                                                                
                                         



Can I get an answer from Netview/Tivoli users:

"What value does the Netview Product provide your company?"

They want to do away with it here, "besides a map and a bunch of events
spitting out, what else does it do for you?"  They say!

Thank you,

Herman Caballero


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