Well, I spoke too soon.  While adding KeepAliveTime seemed to help it didn't 
cure the problem completely.  Back to EMC support now I guess.

Dave Werth
Garmin AT, Inc.
Salem, Oregon
-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On 
Behalf Of Kevin Malone
Sent: Wednesday, February 09, 2011 10:17 AM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: Re: [Networker] 7.6.1 - Savesets hang

An excellent discovery.  Looks like the settings are for BOTH server/storage 
nodes and clients, so I will make those changes and reboot and see how it goes. 
 Glad it seems to be helping you, so I have hope for us as well.

(crossing fingers)

-----Original Message-----
From: Werth, Dave [mailto:dave.werth AT garmin DOT com]
Sent: Wednesday, February 09, 2011 12:51 PM
To: 'EMC NetWorker discussion'; Kevin Malone
Subject: RE: [Networker] 7.6.1 - Savesets hang

I think I may have got the final piece to our puzzle yesterday.  In "Live Chat" 
with and EMC rep they had me set a TCP/IP parameter on the NetWorker Server and 
it appears to have helped.

This is from esg91994 on Powerlink.

Using Regedit I created the following parameter:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\KeepAliveTime

And set the value to 3,360,000 (without the commas).

After doing that I was able to successfully get a full backup of our Exchange 
Server for the first time since the upgrade.

Then last night I started a full backup on our big file servers.  Unfortunately 
the guy who installed the OS on our new server didn't turn off automatic 
updates so at 3:00 AM this morning the system did a reboot to finish installing 
the updates killing the backup that was running.  That situation won't happen 
again.

So maybe that fixed our problems with backup hangs but I'll have to wait 
another day to know for sure.

Dave

Dave Werth
Garmin AT, Inc.
Salem, Oregon


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