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\SystemState\NULL\System State\SystemState

Discussion in 'Administrative Client' started by aztstb4, Dec 6, 2017 at 7:57 AM.

  1. aztstb4

    aztstb4 Newcomer

    Joined:
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    Hei
    I got this in my dsmerror.log: It's a Windows 10, 64 bit
    06-12-2017 13:27:27 ANS1577I The Windows console event handler received a 'Shutdown' console event.
    06-12-2017 13:27:27 ANS2820E An interrupt has occurred. The current operation will end and the client will shut down.
    06-12-2017 13:35:08 ANS5250E An unexpected error was encountered.
    IBM Spectrum Protect function name : BackupComplete()
    IBM Spectrum Protect function : 'BackupComplete() failed with error VSS_E_BAD_STATE. 0X80042301'
    IBM Spectrum Protect return code : -2147212543
    IBM Spectrum Protect file : ..\..\common\winnt\asrutil.cpp (2493)

    Have contact to Microsoft, and tryed this:

    Microsoft Windows [Version 10.0.16299.64]
    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Checkhealth
    Deployment Image Servicing and Management Tool
    Version: 10.0.16299.15
    Image Version: 10.0.16299.64
    No component store corruption detected.
    The operation completed successfully.
    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Scanhealth
    Deployment Image Servicing and Management Tool
    Version: 10.0.16299.15
    Image Version: 10.0.16299.64
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth
    Deployment Image Servicing and Management Tool
    Version: 10.0.16299.15
    Image Version: 10.0.16299.64
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    Any Idea

    Tonny Johansen
     
  2.  
  3. marclant

    marclant ADSM.ORG Moderator

    Joined:
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    Occupation:
    Accelerated Value Specialist for Spectrum Protect
    Location:
    Canada
    The initial troubleshooting Microsoft did is ok, but I don't see any VSS testing. In earlier versions of Windows, we could use the VSS SDK or Diskshadow to test the create of a snapshot with writers. I could not find how to do similar tests on Windows 10, but that's personally where I'd start.

    Also check the Event Viewer for errors around the time of the backup. You can filter for sources VolSnap and VSS.

    Other than that, use the latest Spectrum Protect client and on Windows use Windows Update to apply all current fixes/updates just to make sure you are covered from known defects from both Spectrum Protect and Windows.
     

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