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Spectrum protect 4VE 8.1.0

Discussion in 'TDP/Application Layer Backup' started by jon2007, Feb 8, 2017.

  1. jon2007

    jon2007 Active Newcomer

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    hello every body
    information about the environnement :

    • Version of IBM Spectrum Protect Virtual Environments : 8.1.0
    • vCenter version and build number : Version 6.0.0 Build: 3339083
    • ESX host version and build number: ESXi, 6.0.0, 3620759
    • Operation being attempted and the resulting output

    The problem is: whene i would access the web interface GUI for virtual environment for the first time
    i have this error


    GVM0022E The VMCLI inquire configuration command failed , the fiollowing messages describe the error
    ANS1464S (RC5802) cannot load ICC encryption Library
    FMM16014I the return code is 2

    You will find as an attachment the error

    any help pleazzzz
     

    Attached Files:

  2.  
  3. rallingham

    rallingham ADSM.ORG Senior Member

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    Check and see if the License File is installed
     
  4. jon2007

    jon2007 Active Newcomer

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    how i can check it ? pleaz
     
  5. rallingham

    rallingham ADSM.ORG Senior Member

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    It depends on what type of system you are running on but look for a path like:

    • tivoli/tsm/tdpvmware/tdp4vmw.lic
     
  6. jon2007

    jon2007 Active Newcomer

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    hey
    it' a windows server
    and the License File is installed int this path C:\Program Files\Tivoli\TSM\TDPVMware
     
  7. marclant

    marclant ADSM.ORG Moderator

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    Found this:
    Resolving the problem
    This problem can occur for various reasons but is mainly due to the client not being installed correctly. The best solution for this error is to re-install the client code.

    source: http://www-01.ibm.com/support/docview.wss?uid=swg21621530
     
  8. jon2007

    jon2007 Active Newcomer

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    i restart many times without resolving the problem
     
  9. marclant

    marclant ADSM.ORG Moderator

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    Re-install, not restart.
     
  10. michael.malitz@mm-it.at

    [email protected] ADSM.ORG Senior Member

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    or just (only) specify in DSM.OPT:

    TESTFLAG NOAES


    Remark: AES encryption (128 and 256) would be still possible with include.encrypt.

    have a try - if still needed ---
    rgds Michael
     
  11. ILCattivo

    ILCattivo ADSM.ORG Member

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    I've installed 2 or 3 new Spectrum Protect 8.1 servers (Win) with the 8.1 Client to access the cli without issue.
    All of a sudden I now have one particular new install which is deciding not to play ball (even after countless uninstall's / re-installs and repairs to the client software) and I get the very error in this thread within the clients dsmerror.log.

    05/09/2017 17:44:46 ANS1464S Cannot load ICC encryption library.
    05/09/2017 17:44:46 ANS8023E Unable to establish session with server.


    I am not one for just sticking in temporary fixes like the 'testflag noaes' line within the dsm.opt file, but would rather know what the underlying cause and permanent fix is?

    Anyone come across this before and know whats going on?

    Thanks
     
  12. ILCattivo

    ILCattivo ADSM.ORG Member

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    The cause is often a dodgy dll (tsmapi64.dll)

    This can be remedied by doing the following actions..

    1. Completely uninstall your BA client software (8.1)
    2. Making sure all references to the file tsmapi64.dll are gone.
    3. Rename the '\Program Files\tivoli\TSM\baclient' dir
    4. Rename the '\Program Files\Common Files\Tivoli\TSM\API64\gsk8' dir
    5. Download the latest TSM for VE WIN fix [8.1.0.2] from IBM's Fix Central ftp site <-- Available since 8th May 2017
    6. Run the install, selecting only the DataMover option first. <this also re-installs the BA Client afresh with a more stable tsmapi64.dll>
    7. Install any remaining components required for your TSM for VE backup operations.

    My ANS1464S issues are now a thing of the past...

    Obviously IBM will combine this fix within it's next 8.1.x release of the SP clients.

    Regards
     
    [email protected] likes this.
  13. michael.malitz@mm-it.at

    [email protected] ADSM.ORG Senior Member

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    Hallo ILCattivo,

    good research, well done - i tested your procedure and it worked perfectly.

    rgds Michael
     

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