Veritas-bu

Re: [Veritas-bu] 6.5.2 Scheduler Bug?

2008-06-30 13:51:55
Subject: Re: [Veritas-bu] 6.5.2 Scheduler Bug?
From: "Martin, Jonathan" <JMARTI05 AT intersil DOT com>
To: <elizabeth.sexton AT jpmchase DOT com>, <veritas-bu AT mailman.eng.auburn DOT edu>
Date: Mon, 30 Jun 2008 13:26:41 -0400
The failed jobs were Windows, Standard and Exchange policy types kicked off automatically via calendar based scheduling.  Sounds like you jobs were "application backups" kicked off by the server?  I'm assuming we're having the same issue, or at least the symptoms are the similar.  I'm expecting a call back from tech support any time now.  Its interesting that the frequency based scheduling of these jobs was fine, but the calendar and "user" backups schedules are effected.
 
-Jonathan


From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of elizabeth.sexton AT jpmchase DOT com
Sent: Monday, June 30, 2008 12:34 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 6.5.2 Scheduler Bug?


We updated one of our environments last week to 6.5.2. Immediately we found any API job queued at midnight would cancel with a 196 even
though the schedule had a 24x7 window (Oracle, DB2, SQL, etc). Symantec found a problem with the window calculation and created a binary fix for the issue (which will not be part of the 6.5.2a release). Is this the issue you are seeing with the 196's at midnight or is the problem broader then APIs as we have seen with this first upgrade?

Thanks,

Beth Sexton
Backup Service Improvement
JPMorganChase Enterprise Storage Services NA



Elizabeth Sexton
----- Message from "Martin, Jonathan" <JMARTI05 AT intersil DOT com> on Mon, 30 Jun 2008 11:57:56 -0400 -----
To:
"Steve Fogarty" <steve.fogarty AT gmail DOT com>
cc:
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject:
Re: [Veritas-bu] 6.5.2 Scheduler Bug?

Just to clarify - I upgraded 2 weeks ago and everything ran fine until now.  My schedules are as follows:
 
Daily Differential Incremental - 8:00PM - 4:00AM Daily Mon-Thur (Frequency every 10 hours)
Weekly Full - 8:00PM Friday - 8:00PM Sunday (Frequency, every 3 days)
Monthly Full - 8:00PM Friday - 8:00PM Sunday (Calendar, last Friday of the month)
 
The dailies and the weeklies both ran fine for two weeks.  In fact, the "overlapping" weekly ran after the monthly failed (which is a normal occurrence for this schedule when the monthly fails, say with an error 41 etc..)  Further, many monthlies did in fact run and I suspect that only those in a queued state failed just after midnight.
 
I'm thinking of ways to test this.  Perhaps trying to write to a tape drive that will be busy tonight with a "last Monday of the month" backup with an open window all week?  I suspect the job will queue and fail after midnight despite the window being open all week.  Since I don't generally specify that calendar based backups can retry after their run days I might test two policies one with and one without the extra check box.
 
-Jonathan
 


From: Steve Fogarty [mailto:steve.fogarty AT gmail DOT com]
Sent:
Monday, June 30, 2008 11:16 AM
To:
Martin, Jonathan
Cc:
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject:
Re: [Veritas-bu] 6.5.2 Scheduler Bug?


You are having "somewhat" more luck then me.  I have about 25 Polices...and only 2 fire off period.  They don't run out of Window...they just don't start.  My support has been to recreate the policies again.  I did that with the the '/bppolicynew <new_policy> -sameas <old_policy>' command, but no difference.  "Support" now says to create them from scratch.  I am working on that now.

Steve


On Mon, Jun 30, 2008 at 10:21 AM, Martin, Jonathan <JMARTI05 AT intersil DOT com> wrote:
NBU 6.5.2 on Windows 2003 SP2
 
Just ran my first Monthly backups since upgrading one of our smaller environments to 6.5.2. I've got about 40 clients that fire the "last Friday of the month" with a generous window that stays open until Sunday evening.  About 35 of those clients fired at 8:00PM as normal, but they all failed just after midnight with error 196 - backup window closed.  Anyone see anything similar to this?  I know adoption of 6.5.2 is low.  I'm about to open a ticket w/ Symantec.
 
-Jonathan Martin
Intersil Corp.
Servers and Security Operations
Desk: (321) 724-7314
Cell: (305) 989-0510
 

_______________________________________________
Veritas-bu maillist  -  
Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu


This communication is for informational purposes only. It is not intended as an offer or solicitation for the purchase or sale of any financial instrument or as an official confirmation of any transaction. All market prices, data and other information are not warranted as to completeness or accuracy and are subject to change without notice. Any comments or statements made herein do not necessarily reflect those of JPMorgan Chase & Co., its subsidiaries and affiliates. This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. Please refer to http://www.jpmorgan.com/pages/disclosures for disclosures relating to UK legal entities.

_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu