Thanks for the info Ed.
Up until the recent incidents, Aptare was running great and making my life much
easier. I am running NBU 6.0MP4 for quite a while now so it wasn't like
anything changed. Just odd behavior that I think was exacerbated by the tech
giving me files for a Unix box instead of Windows.
Since I contacted them about the issue showing up again, they have been
steadfastly by my side (almost too much, I need to eat and sleep ;-) trying to
fix the issue.
I followed up with some more details to Carl's message but I'm feeling much
better about the issue today than I was yesterday. I love the product and this
is the only issue I've had so I'm confident that support will get it
straightened out permanently.
Thanks!
Phil.
-----Original Message-----
From: Ed Wilts [mailto:ewilts AT ewilts DOT org]
Sent: Thursday, June 14, 2007 7:04 PM
To: Philip McDougal; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Aptare and NBU not reporting properly ...
>Today, I upgraded to 6.0.19 and as soon as I finished upgrading, the job
summaries for today >started filling up with errors. Well, no jobs ran but I
have tons of Job Summaries that have >either a 0 for the JOBID or a NULL
value. It's totally blowing my SLAs and SOX audits to pieces.
I've been running 6.0.19 since it first came out and haven't seen this
issue. I've had other issues over the years but not this one. The weirdest
one we just resolved today but the root cause of it was a NetBackup bug that
caused jobs to try and run on the wrong master server and Aptare caught it
and ended up seeing one client with backup jobs from 2 master servers.
Yeah, no wonder we've never seen that before!
Contact Aptare support again and work with them to try and figure out what's
causing it. It could be related to the version of NetBackup you're running
(they behave differently if you're version 5 or 6 and sometimes NBU maint
paks screw them up).
.../Ed
--
Ed Wilts, RHCE, BCFP
Mounds View, MN, USA
mailto:ewilts AT ewilts DOT org
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