Re: [Veritas-bu] Aptare and NBU not reporting properly ...

Greetings;

I worked with Aptare Tech support, and I believe we have solved the problem. Solved by installing a new "aptare.jar" file on the master
server. For some reason the old version was not updating the job details for all jobs, We'll see what happens over the week.end.

Carl

=============================
Carl Stehman
IT Distributed Services Team
Pepco Holdings, Inc.
202-331-6619
Pager 301-765-2703
ckstehman AT pepco DOT com

ckstehman AT pepco DOT com
Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu

06/15/2007 11:13 AM

To	"Philip McDougal" <pmcdougal AT calamos DOT com>
cc	veritas-bu AT mailman.eng.auburn DOT edu, veritas-bu-bounces AT mailman.eng.auburn DOT edu
Subject	Re: [Veritas-bu] Aptare and NBU not reporting properly ...

Thanks
I hope I can get the missing detail info corrected. I think it is causing some other problems like occaisionally missing a failed backup.
So far they are stumped on my issue, but are working on it diligentlty,

Carl
=============================
Carl Stehman
IT Distributed Services Team
Pepco Holdings, Inc.
202-331-6619
Pager 301-765-2703
ckstehman AT pepco DOT com

"Philip McDougal" <pmcdougal AT Calamos DOT com>

06/15/2007 10:54 AM

To	<ckstehman AT pepco DOT com>
cc	<veritas-bu AT mailman.eng.auburn DOT edu>, <veritas-bu-bounces AT mailman.eng.auburn DOT edu>
Subject	RE: [Veritas-bu] Aptare and NBU not reporting properly ...

Hi Carl,

We are an all Windows shop so it may (or may not) be related to Win2k3 server. I have a feeling that issue I was seeing (and the one you seem to be seeing as well) is stemming from an issue somewhere between the NBU Job Details and the point where Aptare gathers that info FROM NBU. The odd thing is , it’s happening to only 1 client. I would have expected to see it from a lot more. This client isn’t even unique. It has 160GB of storage with about 700,000 files, no big deal. I have many more clients with similar specs that are reporting just fine.

I hold 90days worth of NBU info so Support thought it may have been the large amount of data I have that needs to be pulled into Aptare. So when I was working with support, they had me replace the bpdbjobs.exe with a replacement that would knock that info down to 24hrs. Well, they gave me a replacement file that was for Unix not windows so obviously when the jobs ran again, errors started appearing (the 0 Bytes and NULL values). After trying again with no success, I reverted back the bpdpbjobs and associated files and things were normal for a few days; even the one client that was reporting the wrong amount of data seemed to be cured. Then I upgraded (thinking this might help stabilize things) and the 0 / NULL values for the JOBIDs started to occur again. I have a feeling that there was some resident evil lurking, and when I upgraded and restarted the services, it appeared again.

Support was very quick to respond to my request yesterday and I have some good techs working on the issue. It looks like the issue of 0 or NULL valued JOBIDs has stopped and it looks like it appeared only after the upgrade and my restarting the Aptare and Oracle services. Unfortunately, my Aptare database is filled with these bogus jobs so Support wrote a sql script to run in Oracle that will remove them from the database so my reports and dashboards don’t look like a sea of red. With my second go of Support, I have received some superior help and advice. I truly applaud their efforts in trying to help solve my issue.

So far, the upgrade has been fine after that initial issue. I’m still monitoring it but will let you know if I see any other issues or benefits.

Hope that helps Carl.

Phil.

From: ckstehman AT pepco DOT com [mailto:ckstehman AT pepco DOT com]
Sent: Friday, June 15, 2007 7:54 AM
To: Philip McDougal
Cc: veritas-bu AT mailman.eng.auburn DOT edu; veritas-bu-bounces AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Aptare and NBU not reporting properly ...

Philip

We recently upgraded to NBU6.0MP4. Aptare 5.2.06 continued to work fine. About two weeks later
I upgraded Aptare to 6.0.14. Since that time I have noticed missing MBytes information at times, and
missing and inconsistent File List and Stirage Unit information from the Netbackup Job Detail drill down.
I am collecting from two master servers, one is Solaris, the other is Windows 2003. Interestingly the missing
File List information is always from the Windows server, the Solaris server is fine. I have not really
checked the MBytes for accuracy to any level of detail. I am working with Aptare support on these issues.

I am thinking about upgrading to 6.0.19, but your experience raises converns.

Regards
Carl

=============================
Carl Stehman
IT Distributed Services Team
Pepco Holdings, Inc.
202-331-6619
Pager 301-765-2703
ckstehman AT pepco DOT com

"Philip McDougal" <pmcdougal AT calamos DOT com>
Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu
06/14/2007 06:29 PM

To
<veritas-bu AT mailman.eng.auburn DOT edu>

cc

Subject
[Veritas-bu] Aptare and NBU not reporting properly ...

Hey guys,

Has anyone who is running Aptare and NBU ever had issues where the job summaries are reporting the wrong information?

I had an issue 2 weeks ago where a client (1 client out of 100 some odd) was reporting a fraction of the amount actually backed up. It backed up and was reported as successful and the number of files backed up were correct but Aptare would only report ~30GB out of the 150GB that was getting backed up daily. I worked with support on it, and of course, it magically disappeared after a week’s worth of frustrating work with Support.

Today, I upgraded to 6.0.19 and as soon as I finished upgrading, the job summaries for today started filling up with errors. Well, no jobs ran but I have tons of Job Summaries that have either a 0 for the JOBID or a NULL value. It’s totally blowing my SLAs and SOX audits to pieces.

Has anyone else experienced this and is there a way to remove the NULL values for the JOBIDs?

Thank you!

Phil McDougal

CALAMOS INVESTMENTS CANNOT ACT UPON, AND WILL NOT ACCEPT, ANY TIME-SENSITIVE ELECTRONIC MESSAGES, SUCH AS TRANSACTION ORDERS AND FUND TRANSFER INSTRUCTIONS. ALSO, FOR YOUR PROTECTION, PLEASE DO NOT SEND ANY IDENTIFYING INFORMATION, SUCH AS ACCOUNT NUMBERS OR SOCIAL SECURITY NUMBERS, THROUGH THE INTERNET.

CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential . If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is prohibited. Please notify the sender immediately if this message was transmitted in error. Thank you._______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

This Email message and any attachment may contain information that is proprietary, legally privileged, confidential and/or subject to copyright belonging to Pepco Holdings, Inc. or its affiliates ("PHI"). This Email is intended solely for the use of the person(s) to which it is addressed. If you are not an intended recipient, or the employee or agent responsible for delivery of this Email to the intended recipient(s), you are hereby notified that any dissemination, distribution or copying of this Email is strictly prohibited. If you have received this message in error, please immediately notify the sender and permanently delete this Email and any copies. PHI policies expressly prohibit employees from making defamatory or offensive statements and infringing any copyright or any other legal right by Email communication. PHI will not accept any liability in respect of such communications.

_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu