[Veritas-bu] ACSLS+SL8500 Issues Remain..

> ACS_TCP_RPCSERVICE
> ACS_SSI_SOCKET = media_server.your.domain.com 13741

These items are set.

> ACSSA> display drive *,*,*,* -f type serial_num
> 2006-12-18 10:45:59 Display Drive  
> Acs Lsm Panel Drive Type Serial_num
> 0 0 1 0 HP-LTO-2 HUM9X00200
Again, when I do the backups one media server at a time, there are no 
issues.  It is only when there is a *burst* of jobs, the SN's match the 
corresponding addresses for the drives.

> 1. Tail the acsss_event.log (good for viewing results for the below suggestio$
Yeah we get that LH_DRIVE_BUSY error.

We're still investigating.

Justin.

On Mon, 18 Dec 2006, Scott Jacobson wrote:

> 
> Justin,
> For my benefit as well, a review from all the suggestions.
> 1.Make sure vm.conf has specific entries:
> ACS_TCP_RPCSERVICE
> ACS_SSI_HOSTNAME = media_server.your.domain.com
> ACS_SSI_SOCKET = media_server.your.domain.com 13741
> ENABLE_AUTO_PATH_CORRECTION (optional)
> 2. From cmd_proc use:
> ACSSA> display drive *,*,*,* -f type serial_num
> 2006-12-18 10:45:59 Display Drive
> Acs Lsm Panel Drive Type Serial_num
> 0 0 1 0 HP-LTO-2 HUM9X00200
> and make sure the serial numbers, acs, lsm, panel and drive number match up 
> with what is displayed under devices/hosts on the master server.
> And though this is painful, I would again try:
> 1. Tail the acsss_event.log (good for viewing results for the below 
> suggestions)
> 2. From ACSSA use the mount command to move a tape into each drive and verify 
> it lands in the correct acs, lsm, panel and drive by using *query drive all* 
> and look for the vol ser.
> 3. From the Veritas device (Master/Media server) controlling the drives, use 
> robtest to again move a tape into each drive and verify it lands in the 
> correct acs, lsm, panel and drive, then look under Device Monitor and locate 
> the vol ser that is mounted and select Drive Details. Make sure the acs, lsm, 
> panel and drive from Veritas matches the acs, lsm, panel and drive from 
> *query drive all*.
> If they don't match, 1) you may have a zoning problem or 2) you've possibly 
> configured your drives incorrectly with Veritas.
> If that isn't it, I'll anxiously be awaiting to hear what Veritas finds.
> Scott
>  
> 
> >>> Justin Piszcz <jpiszcz at lucidpixels.com> 12/18/2006 9:58 AM >>>
> Still not resolved, working with Veritas/STK on this.
> 
> On Mon, 18 Dec 2006, Hall, Christian N. wrote:
> 
> > Justin, 
> > 
> > Did you get this resolved with Veritas tech support? What was the
> > outcome?   
> > 
> > -----Original Message-----
> > From: veritas-bu-bounces at mailman.eng.auburn.edu 
> > [mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Justin
> > Piszcz
> > Sent: Monday, December 11, 2006 10:25 AM
> > To: Veritas-bu at mailman.eng.auburn.edu 
> > Subject: [Veritas-bu] ACSLS+SL8500 Issues Remain..
> > 
> > Hi all,
> > 
> > I tried everyone's suggestions thus far, have not had any luck though:
> > 
> > 1) tried using TCP communication on all the media servers instead of UDP
> > 2) tried increasing the media unmount delay from 120 seconds to 600
> > seconds, 10 minutes
> > 
> > And the problem remains/persists, I kick off 45 jobs and NetBackup shows
> > 32 active jobs.  However 1/2 or 3 (random) jobs will hang saying
> > 'Mounting MediaID' - I can check ACSLS and run query drive *, the tape
> > it is requesting sometimes is and is not in the drive that it is
> > supposed to be in, confusing... For firmware, what is the current/latest
> > firmware and for those who have SL8500s without any issues, what
> > firmware are you running?
> > 
> > Justin.
> > 
> > _______________________________________________
> > Veritas-bu maillist  -  Veritas-bu at mailman.eng.auburn.edu 
> > http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu 
> > 
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