Hi,

I have to go down to the bunker and check what firmware we are on.. I
probably have this for you tomorrow afternoon.

You didn't have any errors in acsss_event.log on the ACSLS server? I think
it's in the <acsss_home>/log directory.

Also, have you been close to the library when this problem occurs? What is
happening with the arms and elevators? Any strange sounds?

Have you tried Symantec support?

I will get back to you tomorrow with firmware...


Hampus Lind
Rikspolisstyrelsen
National Police Board
Tel dir: +46 (0)8 - 401 99 43
Tel mob: +46 (0)70 - 217 92 66
E-mail: hampus.lind at rps.police.se


-----Ursprungligt meddelande-----
Fr?n: veritas-bu-bounces at mailman.eng.auburn.edu
[mailto:veritas-bu-bounces at mailman.eng.auburn.edu] F?r Justin Piszcz
Skickat: den 11 december 2006 16:25
Till: Veritas-bu at mailman.eng.auburn.edu
?mne: [Veritas-bu] ACSLS+SL8500 Issues Remain..

Hi all,

I tried everyone's suggestions thus far, have not had any luck though:

1) tried using TCP communication on all the media servers instead of UDP
2) tried increasing the media unmount delay from 120 seconds to 600 
seconds, 10 minutes

And the problem remains/persists, I kick off 45 jobs and NetBackup shows 
32 active jobs.  However 1/2 or 3 (random) jobs will hang saying 'Mounting 
MediaID' - I can check ACSLS and run query drive *, the tape it is 
requesting sometimes is and is not in the drive that it is supposed to be 
in, confusing... For firmware, what is the current/latest firmware and for 
those who have SL8500s without any issues, what firmware are you running?

Justin.

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