Mithun -
I am a volunteer here just as you are. My job responsibilities and my
management do not allow me to take user problems off the list and work on
them. My time has to be spent in other ways and on issues which come to
me by way of official channels. I could not pursue your problem except by
looking at your config files and your traces and this I cannot do, All I
can do here is make suggestions. If you pursue this problem with Support,
then you will receive an answer eventually, but they, like me, would need
to see your files before they can assist you. There are no easy answers
to anecdotes like "it just loops". It takes time and data to arrive at a
good answer. I can assure you however that the pager code does work and
others are using it daily.
And I would stay away from Windows as a platform to test this on if your
goal is to get it working on Solaris, because there are different issues
in each platforms. The underlying code has to be radically different in
each case.
That said, I still don't know whether you have ever successfully sent a
page. Has your carrier ever answered the phone? What error messages do
you see in the logs? I can hazard a guess if you post parts of your
results here but I cannot take time for a detailed analysis. I am
forbidden to do that because we have an official support channel for
customers to use.
James Shanks
Level 3 Support for Tivoli NetView for UNIX and NT
Tivoli Software / IBM Software Group
"Mithun Prakash Prabhu" <Mithun_Prabhu AT infosys DOT com>
01/16/2003 07:49 AM
To: James Shanks/Raleigh/IBM@IBMUS
cc: <nv-l AT lists.tivoli DOT com>
Subject: RE: [nv-l] NV 713 - Solaris : Paging and Mailing help
required.
Hello James,
I have tried all ways to add the same. I mean have seen that the ovsuf
file has all the entries and the warm file also has the latest queue.
But the problem is its still in loop . Also I tired to set up a demo
Netview server on a Windows box and used the same method, there also it
gets stuck at the same level. I have already raised a PMR at the Support
and have still to receive any satisfactory answer. Anyhow is there no
document which says what are the exact steps. I find the user's guide
are not at all providing any information other than the nvpage command
how to use it, which u can very well find from the man command..
Anyhow if you can help me in anyway will be really greatful, as I have
to get this functionality working at any cost.
Regards,
Mithun Prabhu
System Engineer, ITO
Infosys Technologies Limited
Direct:080-4175689
Fax : 852 0362
Home: www.infosys.com
-----Original Message-----
From: James Shanks [mailto:jshanks AT us.ibm DOT com]
Sent: Tuesday, January 14, 2003 9:05 PM
To: nv-l AT lists.tivoli DOT com
Subject: RE: [nv-l] NV 713 - Solaris : Paging and Mailing help required.
Congratulations. Good job on what you have achieved so far.
I have two pieces of advice.
(1) unsuccessful pages are saved in a warm start file called
/usr/OV/conf/nvpager.warm. The pager daemon will retry these many times
before giving up on them, and if he is running with the -w option, then
every time he starts up again he reads this file and tries to send any
pages he finds there. When testing it is a good idea to use serversetup
to remove the -w option (use 'ps -ef | grep nvpagerd' to see whether it
is
in use), so that if you have a bad page, then you can just stop the
daemon
(ovstop nvpagerd) to have it thrown away.
(2) there are nvpagerd logs in /usr/OV/log which may be helpful. If
they
are not, then I would call Support. They can help you can cause the
nvpagerd daemon to trace by running him with the -d option. As that is
not
an option in serversetup, you will have to add that manually to his
definition in ovsuf, and Support will guide you with that. Then when the
pages are attempted and fail there will be a complete trace of what
happened and Support can interpret that for you to help discover why.
If you want to do this on your own then I would make a backup copy of
/usr/OV/conf/ovsuf before you start so that you can easily recover to a
known state. This file controls how all the daemons start and if you
mess
it up, NetView may not initialize correctly until you restore it. The
entries which begin with zero are the active ones; the entries which
being
with one are old, prior definitions. To edit the file for nvpagerd,
find
the entry for him which starts with zero. It should look something like
this:
0:nvpagerd:/usr/OV/bin/nvpagerd:OVs_YES_START:nvsecd::OVs_WELL_BEHAVED:6
0:::
You will need to insert "-d" between the colons that precede
OVs_WELL_BEHAVED so that it reads like this:
0:nvpagerd:/usr/OV/bin/nvpagerd:OVs_YES_START:nvsecd:-d:OVs_WELL_BEHAVED
:60:::
Then when the nvpagerd daemon is stopped (ovstop nvpagerd) and restarted
(ovstart nvpagerd) he will run with option and trace what he does.
Hope this helps --
James Shanks
Level 3 Support for Tivoli NetView for UNIX and NT
Tivoli Software / IBM Software Group
PS: Please stop sending your mail to the list as "urgent". This is a
user forum not an official channel and everyone who responds here is a
volunteer.
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