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Re: [Networker] Stealing from Peter to feed Paul?
2006-06-14 16:12:48
On Jun 14, 2006, at 3:48 PM — 6/14/06, Sackson [US], Mark A. wrote:
When I call EMC for support, almost 10 times out of 10 it is a WEBEX
session. I like the idea of the WEBEX session because it solves the
problem a lot faster.
I try to answer questions when I can, but I do not steal from Peter to
feed Paul.
I find this listsrv VERY VALUABLE to post questions and get responses
from people who are having the same problems I might be experiencing.
Speaking as the maintainer of this list, I thank you for the kind words.
The practice of people calling EMC tech support on behalf of other
subscribers who lack an EMC tech support agreement is news to me. No
one from EMC has contacted me about that issue. I am not doubting
that such things happen though. Such a practice strikes me as
unethical and I hope that it stops now on the basis of this
conversation.
As for Webex, in all the years I have been dealing with EMC, and
Legato before, their tech support engineers have only asked me to
open up a Webex session for one incident. That case happened about
two weeks ago when I contacted EMC with a plea for help setting up an
Exchange cluster for backups. The assistance I received on the basis
of that call was top notch! I also like the new tech support web
site, but I wish the NetWorker documentation would be readily
accessible to anyone without the need to log in.
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