When I call EMC for support, almost 10 times out of 10 it is a WEBEX
session. I like the idea of the WEBEX session because it solves the
problem a lot faster.

I try to answer questions when I can, but I do not steal from Peter to
feed Paul.

I find this listsrv VERY VALUABLE to post questions and get responses
from people who are having the same problems I might be experiencing.

Mark

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU]
On Behalf Of Shyam Hegde
Sent: Wednesday, June 14, 2006 3:11 PM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: Re: [Networker] Stealing from Peter to feed Paul?

I agree with you! It is very bad practice indeed. Sad to hear about such
instances.

EMC support should insist on having WEBEX sessions in such cases for
problem resolutions, if they know it before answering.

Regards
Shyam

On 6/15/06, Albert Eddie Contractor AFRPA CIO/IT <
Eddie.Albert AT afrpa.pentagon.af DOT mil> wrote:
>
> I had a neat conversation with EMC Networker Support the other 
> day...In that conversation it was mentioned that they (EMC employees) 
> do indeed have people watching the list. One of the "funny" things 
> they noticed is when someone who says they DON'T have a support 
> contract posts a problem and then someone WITH a support contract 
> calls in with the same problem which is of course answered and then
the answer gets posted to the list.
>
> Guys & Gals, I want to save the planet too, but let us try not to be 
> so obvious when you are stealing from Peter to feed Paul. <grin>
>
> P.S. Anyone else get caught in the Networker Regional Support Re-org? 
> I just lost my old support team (who put up with my scuff and were
> awesome) and was assigned to a new support team. Whom I am told has 
> the highest customer approval rating in EMC... Well wish them luck! 
> <grin>
>
> Semper Gumby! /ALE
>
> To sign off this list, send email to listserv AT listserv.temple DOT edu and 
> type "signoff networker" in the body of the email. Please write to 
> [email protected] you have any problems wit this

> list. You can access the archives at 
> http://listserv.temple.edu/archives/networker.html or via RSS at 
> http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER
>

To sign off this list, send email to listserv AT listserv.temple DOT edu and
type "signoff networker" in the body of the email. Please write to
networker-request AT listserv.temple DOT edu if you have any problems wit this
list. You can access the archives at
http://listserv.temple.edu/archives/networker.html or via RSS at
http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER

To sign off this list, send email to listserv AT listserv.temple DOT edu and 
type "signoff networker" in the
body of the email. Please write to networker-request AT listserv.temple DOT edu 
if you have any problems
wit this list. You can access the archives at 
http://listserv.temple.edu/archives/networker.html or
via RSS at http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER