Adding to that, I love this list. I love reading that other people are
having problems (Misery loves company) besides me... I love reading
solutions to problems I haven't had yet. I love the thought of EMC tech
support folks reading this and laughing at us. (Hey they need humor in
their life to, remember to them WE are the (L)users)...

I love the fact that you Stan Horowitz used the F word, providing this
list for (F)ree!

Ok enough of the love fest... BACK to work! /ALE

> -----Original Message-----
> From: Legato NetWorker discussion 
> [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On Behalf Of Sackson 
> [US], Mark A.
> Sent: Wednesday, June 14, 2006 3:48 PM
> To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> Subject: Re: [Networker] Stealing from Peter to feed Paul?
> 
> When I call EMC for support, almost 10 times out of 10 it is 
> a WEBEX session. I like the idea of the WEBEX session because 
> it solves the problem a lot faster.
> 
> I try to answer questions when I can, but I do not steal from 
> Peter to feed Paul.
> 
> I find this listsrv VERY VALUABLE to post questions and get 
> responses from people who are having the same problems I 
> might be experiencing.
> 
> Mark
> 
> -----Original Message-----
> From: Legato NetWorker discussion 
> [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU]
> On Behalf Of Shyam Hegde
> Sent: Wednesday, June 14, 2006 3:11 PM
> To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> Subject: Re: [Networker] Stealing from Peter to feed Paul?
> 
> I agree with you! It is very bad practice indeed. Sad to hear 
> about such instances.
> 
> EMC support should insist on having WEBEX sessions in such 
> cases for problem resolutions, if they know it before answering.
> 
> Regards
> Shyam
> 
> On 6/15/06, Albert Eddie Contractor AFRPA CIO/IT < 
> Eddie.Albert AT afrpa.pentagon.af DOT mil> wrote:
> >
> > I had a neat conversation with EMC Networker Support the other 
> > day...In that conversation it was mentioned that they (EMC 
> employees) 
> > do indeed have people watching the list. One of the "funny" things 
> > they noticed is when someone who says they DON'T have a support 
> > contract posts a problem and then someone WITH a support contract 
> > calls in with the same problem which is of course answered and then
> the answer gets posted to the list.
> >
> > Guys & Gals, I want to save the planet too, but let us try 
> not to be 
> > so obvious when you are stealing from Peter to feed Paul. <grin>
> >
> > P.S. Anyone else get caught in the Networker Regional 
> Support Re-org? 
> > I just lost my old support team (who put up with my scuff and were
> > awesome) and was assigned to a new support team. Whom I am told has 
> > the highest customer approval rating in EMC... Well wish them luck!
> > <grin>
> >
> > Semper Gumby! /ALE
> >
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> >
> 
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To sign off this list, send email to listserv AT listserv.temple DOT edu and 
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wit this list. You can access the archives at 
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