On Mon, 7 Feb 2005, Wood, R A (Bob) wrote:

>Well said, Conrad. I'm sure the support staff appreciate the boost.
>
>Maybe I've been lucky (or have a different perception of what it takes
>to solve a complex problem) but I've had timely answers to my queries
>and problems. :)

Having met a few of the people on LEGATO's tech support engineers, I can
say that they genuinely care about the quality of the tech support they
offer and they strive to add value to the entire LEGATO product-line. I
have met, maybe about 30 different people in the LEGATO organization (and
some resellers) since the EMC acquisition. Every one of the LEGATO people
I encountered has shown great concern about ensuring the best customer
experience.

With a complex software system such as NetWorker, some problems can be
tough nuts to crack. In fact, I have a case open now with NetWorker 7.1.2
with LEGATO that has been tough to resolve and unfortunately requires more
of my time than I have, so I have been slow to act on it.

--
Note: To sign off this list, send a "signoff networker" command via email
to listserv AT listserv.temple DOT edu or visit the list's Web site at
http://listserv.temple.edu/archives/networker.html where you can
also view and post messages to the list. Questions regarding this list
should be sent to stan AT temple DOT edu
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=