Well said, Conrad. I'm sure the support staff appreciate the boost.
Maybe I've been lucky (or have a different perception of what it takes
to solve a complex problem) but I've had timely answers to my queries
and problems. :)
Bob
-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU]
On Behalf Of Conrad Macina
Sent: Monday, February 07, 2005 12:16 PM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: Re: [Networker] Legato support worse than usual?
In my experience, Legato support is about the same as it has been for
the past couple of years: outstanding for quick, simple problems and
increasingly questionable as the issues become more complex and
convoluted.
Part of the problem may be the EMC takeover/integration. Another part is
that as time goes on we customers learn the "tricks" and have less need
for quick, simple questions. Thus, we get more and more questionable
support.
But as one who remembers The Dark Days of Legato support, today's
support is a great leap forward.
Conrad Macina
Pfizer, Inc.
On Thu, 3 Feb 2005 08:02:52 -0800, michael brooks
<MichaelB AT SEQUOIAINS DOT COM>
wrote:
>when something is already at rock-bottom, how can it drop?...
>
>that said, probably the emc acquisition and subsequent
>re-alignment/organization is shaking things up a bit
>
>michael brooks ........... michaelb AT sequoiains DOT com
>Network Administrator .... 831.657.4539 (phone)
>Sequoia Insurance ........ 831.657.4512 (fax)
>::::::::::::::::::::::::::::::::::::::::::::::::::::::::
>"Flying is learning how to throw yourself at the ground and miss"
>
>-----Original Message-----
>From: Legato NetWorker discussion
>[mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU]
>On Behalf Of Oscar Olsson
>Sent: Thursday, February 03, 2005 7:23 AM
>To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
>Subject: [Networker] Legato support worse than usual?
>
>During the last couple of months, I feel like the quality of Legato
>tech support has dropped sharply. No longer do I get fairly quick and
>accurate answers for my problems. Instead, I receive slow responses
>that perhaps are more aimed at stalling the solution process, rather
>than providing the answers I'm looking for. And in the end, it can be
>weeks before I even receive a response, even if it has little
>meaningful content.
>
>I feel that this is a trend that has happened during last fall. Has
>anyone else noticed this, and/or have info on if they have reorganized
>their helpdesk or something?
>
>//Oscar
>
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