when something is already at rock-bottom, how can it drop?... 

that said, probably the emc acquisition and subsequent
re-alignment/organization is shaking things up a bit

michael brooks ........... michaelb AT sequoiains DOT com
Network Administrator .... 831.657.4539 (phone)
Sequoia Insurance ........ 831.657.4512 (fax)
::::::::::::::::::::::::::::::::::::::::::::::::::::::::
"Flying is learning how to throw yourself at the ground and miss"

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU]
On Behalf Of Oscar Olsson
Sent: Thursday, February 03, 2005 7:23 AM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: [Networker] Legato support worse than usual?

During the last couple of months, I feel like the quality of Legato tech
support has dropped sharply. No longer do I get fairly quick and
accurate answers for my problems. Instead, I receive slow responses that
perhaps are more aimed at stalling the solution process, rather than
providing the answers I'm looking for. And in the end, it can be weeks
before I even receive a response, even if it has little meaningful
content.

I feel that this is a trend that has happened during last fall. Has
anyone else noticed this, and/or have info on if they have reorganized
their helpdesk or something?

//Oscar

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Note: To sign off this list, send a "signoff networker" command via email
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