Yeah, why don't they just make a link from their support site to here?!
LOL! Too funny. But the sad truth is that if they did do that, their
customers who had not previously discovered this site would be amply
satisfied.

George

"Shelley L. Shostak" wrote:
>
> On Mon, 29 Sep 2003, Oscar Olsson wrote:
>
> > Subject: Re: [Networker] FW: NW 7.1 release
> >
> > On Mon, 29 Sep 2003, Ed Skolnik wrote:
> >
> > ES> Well I partially agree with what was said so far, but Legato is a
> > ES> business and if you don't pay for support you shouldn't get the
> > ES> patches.  It's only fair to the companies who actually pay for
> > ES> support.  The TEch Dialog should be updated to show what patches are
> > ES> out there (via logon and password) like Sun doees (free viewing, but
> > ES> patches require a account woth a password),
> >
> > On the other hand, if Legato releases software that contain bugs that
> > threaten normal operation of the software or security vulnerabilities,
> > these patches should always be accessible, regardless of the customer has
> > bought support or not. That's just common sense. All other major venors do
> > this, like Microsoft, Cisco, Sun etc. Its more annoying for paying
> > customers to have a hassle when they want patches, than letting the
> > freeloaders download them as well. Paying customers do continue to pay for
> > software for more reasons than just plain functionality. Updates, support
> > and stability of every release is always a major factor as well.
> >
>
> Read the fine print.  It almost always absolves the software vendors from any
> liability due to "bugs".  It is not uncommon to see free security patches.
>
> I agree that the Legato web site is poor.  I like NetApp's web site.  If
> Legato had more information available, they might be able to avoid some
> support calls.
>
> This list is a great place to learn and get help.
>
> Shelley
>
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