I have no experience with VSS. Is there any howto regarding its use with
Backuppc? I did some search on Google but I had no luck.
Thanks
Dejan
> I think that using VSS is the best solution to this. Maybe a feature for
> v3.2 should be integration with a script to do a VSS, mount it, and back
> up
> the shadow, then either delete the shadow or not depending on user's
> choice.
>
> On Thu, Oct 16, 2008 at 1:28 PM, <dbatic AT un-instraw DOT org> wrote:
>
>>
>> >
>> > dbatic AT un-instraw DOT org wrote:
>> >> Hi,
>> >>
>> >> I have around 30 users that are backed up with Backuppc, and today
>> >> another user complained that the Inbox file from Thunderbird is
>> EMPTY,
>> that is,
>> >> it
>> >> had only one (new) email message. This is the second time that I see
>> >> this
>> >> problem and on two different PC's. From the log file:
>> >>
>> >> 2008-10-16 09:01:55 incr backup started back to 2008-10-14 18:00:05
>> >> (backup #15) for directory thunderbird
>> >> 2008-10-16 09:29:51 incr backup 16 complete, 43 files, 3342512878
>> bytes,
>> >> 46 xferErrs (0 bad files, 0 bad shares, 46 other)
>> >> 2008-10-16 09:29:51 removing incr backup 13
>> >> 2008-10-16 09:39:20 restore started below directory thunderbird to
>> host
>> >> cpu-026
>> >> 2008-10-16 09:39:26 restore failed (Unable to read 4 bytes)
>> >>
>> >>
>> >> The user was using Thunderbird, replying to an email and at 09:32 she
>> >> called saying that her Inbox is empty. As the log file shows, I tried
>> to
>> >> recover but I get the error "Unable to read 4 bytes" which is another
>> >> issue. I did recovery through downloading a zip file.
>> >>
>> >> XferLOG shows that the file Inbox.msf is missing, but it does not
>> >> mention
>> >> Inbox file (Inbox.msf is the index file of Inbox where all the
>> messages
>> >> are stored).
>> >>
>> >> Remote[2]: file has vanished: "/Application
>> >> Data/Thunderbird/Profiles/t71wkovc.default/Mail/.../Inbox.msf" (in
>> >> thunderbird)
>> >>
>> >> I guess that backuppc started to copy Inbox file (does backuppc locks
>> >> the
>> >> file during the copy?) and then when new email arrived Thunderbird
>> could
>> >> not access Inbox and thereforr new Inbox file was born with only one
>> new
>> >> email inside.
>> >>
>> >> Is there workaround this problem or users with Thunderbird have to do
>> >> manual backup?
>> >>
>> >> Why the restore failed? I tried on other PC's and it gave me the same
>> >> error.
>> >>
>> >> Regards
>> >
>> > You have not provided enough information, but I'll take a guess
>> anyway...
>> >
>> > You are backing up windows PC's using rsyncd and the user has
>> > thunderbird open during the backup.
>> >
>> > I must admit, I haven't experienced this problem with that
>> environment,
>> > though our thunderbird users use IMAP4, so even if it did happen, they
>> > wouldn't lose any email.
>> >
>> > To solve your problem, you would probably need to close thunderbird
>> > during the backup, or else use the windows snapshot (VSS) and then
>> > backup the snapshot...
>> >
>> > Also, the problem with restore is likely rsyncd has write disabled,
>> > check the rsyncd.conf file for the correct settings.
>> >
>> > Those are pretty much the only things I can think of/guess that might
>> be
>> > relevant to your environment. If not, please provide additional
>> > information.
>> >
>> > Regards,
>> > Adam
>>
>>
>> Thanks for your reply.
>>
>> Yes, you guessed my environment correctly. I use rsyncd for WinXP, and
>> my
>> users have POP3 access to emails.
>>
>> It's clear now that I have to use windows snapshot (whatever that might
>> be, haven't used it before).
>>
>> I was trying to find where is the settings for rsyncd write
>> configuration,
>> but no luck. Can you please be more specific?
>>
>> Cheers,
>>
>> Dejan
>>
>>
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