ADSM-L

Re: Operational reports do not generate

2006-10-09 05:20:09
Subject: Re: Operational reports do not generate
From: Angus Macdonald <Angus.Macdonald AT NWW-TR.WALES.NHS DOT UK>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Mon, 9 Oct 2006 10:20:25 +0100
Everything appears to be OK as far as I can tell. OR just doesn't generate
anything.
I've actually got round the problem by running the reports from my other
Tivoli server (the one I DO manage!). They generate fine so I guess the
problem is with OR on the affected server itself. At least I can tell that
to the server owner.

Thanks
Angus

-----Original Message-----
From: John Monahan [mailto:JMonahan AT COMPURES DOT COM]
Sent: 06 October 2006 19:21
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Operational reports do not generate


When you open the TSM management console, directly beneath "Tivoli Storage
Manager", there should be your server connection.  Right click on it and
do properties.  Make sure the TCPIP address is correct and also click on
account - this is where you set the TSM account and password.  Also check
if the other items in your management console work like Command Line - try
running a "q proc" using that command line.

When you refresh a report you should see a session started and a bunch of
select statements in the TSM activity log.  It sounds like your OR isn't
even getting to your TSM server.


______________________________
John Monahan
Consultant Infrastructure Solutions Group
Computech Resources, Inc., a Logicalis Company
Office: 952-833-0930 ext 109
Cell: 952-221-6938
http://www.computechresources.com
http://us.logicalis.com




Angus Macdonald <Angus.Macdonald AT NWW-TR.WALES.NHS DOT UK>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
10/06/2006 03:44 AM
Please respond to
"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>


To
ADSM-L AT VM.MARIST DOT EDU
cc

Subject
Re: Operational reports do not generate






Thanks for responding. The OR service was starting (successuflly) with the
local system account. I've changed it to a domain admin account but
there's
no improvement. I've just tried the TSMREPT command both with and without
OR
running and the command just hangs, like the GUI does. It can be
interrupted
but shows no signs of finishing by itself.

The activity log shows no OR related events. Should it?

Angus

-----Original Message-----
From: John Monahan [mailto:JMonahan AT COMPURES DOT COM]
Sent: 05 October 2006 17:54
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Operational reports do not generate


"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 10/05/2006
10:08:08 AM:

> I'm trying to fix a TSM 5.3 server that was incorrectly setup by a
vendor.
> I've ironed out most of the issues but I have a problem with operational
> reporting. It was fine until a couple of weeks ago but reports no longer
> generate. The automated generation sends nothing by email. If I manually
> refresh a report from the MSC I get to look at the "Working" page for
ever.
> I've rebooted the server, restarted the OM service and recreated the
reports
> so far.
>
> What else should I be looking for?
>
> Thanks
> Angus

Did you try updating the user account/password that OR uses?  You might
have an expired password.

I would also check the TSM server activity log to see if it is logging any
sessions or queries from OR.


______________________________
John Monahan
Consultant Infrastructure Solutions Group
Computech Resources, Inc., a Logicalis Company
Office: 952-833-0930 ext 109
Cell: 952-221-6938
http://www.computechresources.com
http://us.logicalis.com

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