Lets be truthful, IT really stinks as a support tool. 
Does anyone actually like the site? I doubt it. IBM, in their rush to control 
access to the software has destroyed a great support site and replaced it with 
junk. 

having to jump thru all of IBMs hoops and still not being able to find what I 
need is my grievance. What they need is to go back to the site format that 
Tivoli had. I cant even find a list of clients and what level of OS they 
support...... 

Are you listening IBM???? 

>>> Larry_Clark AT THRUWAY.STATE.NY DOT US 08/22/03 09:26AM >>>
Yes, it is awkward getting into the support sites for patches and info.
I got so many userid's and passwords, and each place thinks they are
important enough in my life to remembers thiers!

>>> acit AT ATTGLOBAL DOT NET 08/21/03 05:44PM >>>
I am not asking for advice or help but want to discuss am I the only
person seeing the symptom.
Today I've got it trying to look different libraries. Supported
devices
list does not require authorization but library element addresses are
protected (maybe again SCO is having IP claims :-)).
Visiting IBM support site (not only for TSM) every now and then I am
facing an ugly message:
"We apologize for this inconvenience. Please wait a few minutes and
then
try your request again. If the problem persists, please use our
Customer
assistance page to report it. "

It seems that with introduction of single-logon and single-id ideology
IBM
introduced another bottleneck or single point of failure. And recalling
a
2-3 years old analysis I can remember a statement that IBM is one of
the
companies which do not eat their own dog food - in this case IBM is
selling high-performance and high-availability solutions to customers
but
their own systems are not in this class.

BTW: for all IBMers reading the list - I am sick to death of IBM web
site
support irresponsibility and abandoned any attempts to report
web-related
problems. This one also will *not* receive my click on that stupid
link
:-((((((((

Zlatko Krastev
IT Consultant