I have to go along with this --

Is ftp.software.ibm.com an HA environment?

And as for the web support -- if IBM is going to continue using MS-Internet
Explorer as the preferred web browser, fine. If I have problems accessing
pages with Mozilla, IBM can either fix the pages or provide MS-IE 6.x for
AIX.

Tom Kauffman
NIBCO, Inc

-----Original Message-----
From: Zlatko Krastev [mailto:acit AT ATTGLOBAL DOT NET]
Sent: Thursday, August 21, 2003 4:44 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: IBM is not eating their own dog food


I am not asking for advice or help but want to discuss am I the only
person seeing the symptom.
Today I've got it trying to look different libraries. Supported devices
list does not require authorization but library element addresses are
protected (maybe again SCO is having IP claims :-)).
Visiting IBM support site (not only for TSM) every now and then I am
facing an ugly message:
"We apologize for this inconvenience. Please wait a few minutes and then
try your request again. If the problem persists, please use our Customer
assistance page to report it. "

It seems that with introduction of single-logon and single-id ideology IBM
introduced another bottleneck or single point of failure. And recalling a
2-3 years old analysis I can remember a statement that IBM is one of the
companies which do not eat their own dog food - in this case IBM is
selling high-performance and high-availability solutions to customers but
their own systems are not in this class.

BTW: for all IBMers reading the list - I am sick to death of IBM web site
support irresponsibility and abandoned any attempts to report web-related
problems. This one also will *not* receive my click on that stupid link
:-((((((((

Zlatko Krastev
IT Consultant
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