Re: Paging on unacknowledged alarms

1999-12-09 17:13:16
Subject: Re: Paging on unacknowledged alarms
From: Steve Francis <steve.francis AT COMMSERV.UCSB DOT EDU>
To: nv-l AT lists.tivoli DOT com
Date: Thu, 9 Dec 1999 14:13:16 -0800
Oops.  SOrry, I assumed there was an event sent on an acknowledgement.  Doesn't
seem to be.

Even odder, there seems to be no way to pull the ack status from netview, by
ovobjprint or ovtopodump, otherwise you could still make it work. (Have all node
down events not resolved by interface up events within 10 minutes launch a
script, which checks to see if the interface is acknowledged before paging.)

SO I guess the question is, Anyone know of a way to query a nodes symbol status
as to whether the symbol has been acknowledged?

Arthur Heinrichs wrote:

> This is what I tried but the problem is there is no event generated for an
> operator acknowledgment.  I do not think there are any traps or events
> generated from any acknowledgment or unacknowledgment so I cannot correlate
> them.  If you get acknowledgment events, what did you set to get them?
> Steve Francis wrote:
> > Sounds like a good case for a rule:
> > something like: for all interface down events, go to a reset on match for
> > 10 minutes node.
> > INput 2 to reset on match is the acknowledge event, and make sure the
> > right variable correlate (not just the node, but also the interface.)
> > If the reset on match does not trigger (i.e. the 10 minutes expires before
> > an ack event) then fire off the pager...
> >
> > Arthur Heinrichs wrote:
> >
> > > We have the Netview (version 5.1.2 for AIX) console monitored 7x24 but
> > > every once in awhile, an alarm goes unacknowledged for extended
> > > periods.  I would like to make a ruleset that if the operator does not
> > > acknowledge an alarm, perhaps after 10 minutes, then have Netview
> > > automatically send out a page and escalate the issue.  The problem I
> > > have is that I do not know how to test whether or not a "RED" symbol
> > > caused by a trap has been acknowledged.  Is there a way to do this?
> > >
> > > Thanks,
> > > Art Heinrichs
> > > TransCanada Pipelines

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