nv-l

Re: Paging on unacknowledged alarms

1999-12-09 13:27:38
Subject: Re: Paging on unacknowledged alarms
From: Steve Francis <steve.francis AT COMMSERV.UCSB DOT EDU>
To: nv-l AT lists.tivoli DOT com
Date: Thu, 9 Dec 1999 10:27:38 -0800
Sounds like a good case for a rule:
something like: for all interface down events, go to a reset on match for
10 minutes node.
INput 2 to reset on match is the acknowledge event, and make sure the
right variable correlate (not just the node, but also the interface.)
If the reset on match does not trigger (i.e. the 10 minutes expires before
an ack event) then fire off the pager...

Arthur Heinrichs wrote:

> We have the Netview (version 5.1.2 for AIX) console monitored 7x24 but
> every once in awhile, an alarm goes unacknowledged for extended
> periods.  I would like to make a ruleset that if the operator does not
> acknowledge an alarm, perhaps after 10 minutes, then have Netview
> automatically send out a page and escalate the issue.  The problem I
> have is that I do not know how to test whether or not a "RED" symbol
> caused by a trap has been acknowledged.  Is there a way to do this?
>
> Thanks,
> Art Heinrichs
> TransCanada Pipelines


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