Re: Acknowledging events ( workaround)

James Shanks wrote:

> Very ingenious, Pat.   I hadn't thought to mention this kind of idea. There
> is only one catch here and that is that the events are not permanently
> changed.  You can change them for your windows, or for all users, but those
> other users must already have an events window up.  If they don't and they
> bring one up later, they get the original severity.  It is this lack of
> permanence which I don't see any way  around.  But your solution might work
> if the users recognize its limitations and are willing to work within them.
> You wouldn't even have to add a new status (which I don't see how to do, by
> the way) if you used Cleared to mean "this is worked on or doesn't have to
> be").
>
> Another sort of partial solution is to write a script to log a selected
> event to a file.   Then you could use the  "Additional Actions" button to
> fire it off after you had worked on the event.  This would give you a file
> of events now handled, and you would then have to find a way to display it,
> and refresh it, periodically to all interested users.  The man page on
> trapd.conf tells you how to pass a selected event to you your script --
> look at the echo example.
>
> James Shanks
> Tivoli (NetView for UNIX) L3 Support
>
> "Jones, Patricia A." <PAJones AT RMC DOT COM> on 01/21/99 05:26:14 PM
>
> Please respond to Discussion of IBM NetView and POLYCENTER Manager on
>       NetView <NV-L AT UCSBVM.ucsb DOT edu>
>
> To:   NV-L AT UCSBVM.ucsb DOT edu
> cc:    (bcc: James Shanks)
> Subject:  Re: Acknowledging events ( workaround)
>
> A work around might be to add a new entry for 'acknowledged' into the
> Change
> Severity
> pull down context menu.
>
> Events > Options > Change Severity > from all Workspaces
>                                                         > from All Users
> Currently displays:
>                                Cleared            White
>                                Indeterminate    Beige
>                                Warning           Yellow
>                                Minor               Green
>                                Critical              Red
>                                Major                Orange
>
> Once the new entry has been added then the procedure might be to have each
> tech
> change the severity of the events they've worked to resolve. You would also
> have
> to change the Search criteria to include 'acknowledged'.
>
> -----Original Message-----
> From: James Shanks [mailto:James_Shanks AT TIVOLI DOT COM]
> Sent: Thursday, January 21, 1999 1:20 PM
> To: NV-L AT UCSBVM.UCSB DOT EDU
> Subject: Re: Acknowledging events
>
> I am not very inventive, so I cannot see any way our events windows could
> be set up to do this sort of thing.
> We'll let you delete them from your workspace, but that's about it, and the
> next guy in will still see them on his workspace.  There is no interactive
> interface here.
>
> I think that your client doesn't know it, but he has just handed you a
> major programming assignment in which you write your own windows app which
> registers for traps or uses trapd.log as input.
>
> It's not that I haven't heard of this kind of request before.  I have.  I
> just don't see how to do it with the tools we have.  If you think it should
> be part of the product, then please describe what you want and why in a
> note and send it to netview AT tivoli DOT com for consideration in a future
> release.
>
> Lots of luck
>
> James Shanks
> Tivoli (NetView for UNIX) L3 Support
>
> Jon Needes <jon.needes AT ATS.UK.EDS DOT COM> on 01/21/99 09:36:44 AM
>
> Please respond to Discussion of IBM NetView and POLYCENTER Manager on
>       NetView <NV-L AT UCSBVM.ucsb DOT edu>
>
> To:   NV-L AT UCSBVM.ucsb DOT edu
> cc:    (bcc: James Shanks)
> Subject:  Acknowledging events
>
> Our client has added a requirement to be able to acknowledge all events,
> i.e mark them as read without deleting them.  I do not think that the
> NetView Events window can be adapted to do this but there is no harm in
> asking for any suggestions.
>
> Thanks in advance
>
> Jon Needes
> EDS, Hook, UK

  Thanks for the replies.

I think we are going to have to replace the NetView Events window as it is not
flexible enough for our purposes. It does not appear to have the same
capabilities as the main window for modifying the menus and incorporating user
applications.

I will email support with my suggestions for improvements to the Events
window. If anyone else has found the limitations a problem perhaps they would
like to do the same.

Thanks again.

Jon Needes
EDS, Hook, UK