Re: Acknowledging events ( workaround)

1999-01-21 17:26:14
Subject: Re: Acknowledging events ( workaround)
From: "Jones, Patricia A." <PAJones AT RMC DOT COM>
To: nv-l AT lists.tivoli DOT com
Date: Thu, 21 Jan 1999 17:26:14 -0500
A work around might be to add a new entry for 'acknowledged' into the Change
pull down context menu.

Events > Options > Change Severity > from all Workspaces
                                                        > from All Users
Currently displays:
                               Cleared            White
                               Indeterminate    Beige
                               Warning           Yellow
                               Minor               Green
                               Critical              Red
                               Major                Orange

Once the new entry has been added then the procedure might be to have each
change the severity of the events they've worked to resolve. You would also
to change the Search criteria to include 'acknowledged'.

-----Original Message-----
From: James Shanks [mailto:James_Shanks AT TIVOLI DOT COM]
Sent: Thursday, January 21, 1999 1:20 PM
Subject: Re: Acknowledging events

I am not very inventive, so I cannot see any way our events windows could
be set up to do this sort of thing.
We'll let you delete them from your workspace, but that's about it, and the
next guy in will still see them on his workspace.  There is no interactive
interface here.

I think that your client doesn't know it, but he has just handed you a
major programming assignment in which you write your own windows app which
registers for traps or uses trapd.log as input.

It's not that I haven't heard of this kind of request before.  I have.  I
just don't see how to do it with the tools we have.  If you think it should
be part of the product, then please describe what you want and why in a
note and send it to netview AT tivoli DOT com for consideration in a future

Lots of luck

James Shanks
Tivoli (NetView for UNIX) L3 Support

Jon Needes <jon.needes AT ATS.UK.EDS DOT COM> on 01/21/99 09:36:44 AM

Please respond to Discussion of IBM NetView and POLYCENTER Manager on
      NetView <NV-L AT UCSBVM.ucsb DOT edu>

To:   NV-L AT UCSBVM.ucsb DOT edu
cc:    (bcc: James Shanks)
Subject:  Acknowledging events

Our client has added a requirement to be able to acknowledge all events,
i.e mark them as read without deleting them.  I do not think that the
NetView Events window can be adapted to do this but there is no harm in
asking for any suggestions.

Thanks in advance

Jon Needes
EDS, Hook, UK

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