Veritas-bu

[Veritas-bu] Datalink Support

2007-03-29 14:59:08
Subject: [Veritas-bu] Datalink Support
From: Layne.Barber at csd.disa.mil (Barber, Layne Mr CTR US DISA CDM2)
Date: Thu, 29 Mar 2007 13:59:08 -0500
I too have used DataLink. I HIGHLY recommend them. The engineer I used
to work with from datalink was extremely sharp. If you want more info
send me a private email.

 

Layne

 

________________________________

From: veritas-bu-bounces at mailman.eng.auburn.edu
[mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Jeff
Lightner
Sent: Thursday, March 29, 2007 13:53
To: Lee, Kenneth (SBS US); Veritas-bu at mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Datalink Support

 

Very good support here.   Datalink folks seem knowledgeable in their own
right and will quickly escalate to Veritas (Symantec) in the event they
run into something beyond their expertise.   Since they server as
frontline support it is better quality off the mark than Symantec
frontline and they escalate directly into the same backline as Symantec
does so you don't lose cycles that way.

 

________________________________

From: veritas-bu-bounces at mailman.eng.auburn.edu
[mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Lee,
Kenneth (SBS US)
Sent: Thursday, March 29, 2007 2:24 PM
To: Veritas-bu at mailman.eng.auburn.edu
Subject: [Veritas-bu] Datalink Support

 

We are looking into changing our support for NetBackup to Datalink from
Veritas.  Can anyone give me their experiences on the support they
received from Datalink?

 

Thanks,

Ken

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