Veritas-bu

[Veritas-bu] Datalink Support

2007-03-29 14:52:49
Subject: [Veritas-bu] Datalink Support
From: jlightner at water.com (Jeff Lightner)
Date: Thu, 29 Mar 2007 14:52:49 -0400
Very good support here.   Datalink folks seem knowledgeable in their own
right and will quickly escalate to Veritas (Symantec) in the event they
run into something beyond their expertise.   Since they server as
frontline support it is better quality off the mark than Symantec
frontline and they escalate directly into the same backline as Symantec
does so you don't lose cycles that way.

 

________________________________

From: veritas-bu-bounces at mailman.eng.auburn.edu
[mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Lee,
Kenneth (SBS US)
Sent: Thursday, March 29, 2007 2:24 PM
To: Veritas-bu at mailman.eng.auburn.edu
Subject: [Veritas-bu] Datalink Support

 

We are looking into changing our support for NetBackup to Datalink from
Veritas.  Can anyone give me their experiences on the support they
received from Datalink?

 

Thanks,

Ken

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