Veritas-bu

[Veritas-bu] Netbackup 5.1 mp6

2007-02-23 08:23:40
Subject: [Veritas-bu] Netbackup 5.1 mp6
From: david_carpe at symantec.com (Dave Carpe)
Date: Fri, 23 Feb 2007 07:23:40 -0600
Bobby,

 

The answer is actually included in the description, since it tells you
to contact Symantec Product Support for the patch.

 

The reason is because it is a patch and not a maintenance pack.
Maintenance Packs go through a full and rigorous test cycle to ensure
that the patches included don't break some other feature in NetBackup or
cause some of the problem in combination.

 

Patches are specific bug fixes to correct a specific problem and are not
as rigorously tested until they go through that testing cycle and are
included in the next MP. Since a patch could potentially cause other
problems, Symantec's policy is to have Technical Support discuss the
issue with the customer and provide the patch if they feel it is needed.

 

Open a call with Tech Support at 1-800-342-0652 and talk to them about
it and they will make the patch available to you.

 

Best Regards,

 

 

David K. Carpe

Principal Systems Engineer

Symantec Corporation

Office: 646.487.6012 

Mobile: 908.963.6818

Home Office: 973.940-1805

email: david_carpe at symantec.com

 

 

  _____  

From: veritas-bu-bounces at mailman.eng.auburn.edu
[mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Bobby R
Windle
Sent: Friday, February 23, 2007 7:58 AM
To: veritas-bu at mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Netbackup 5.1 mp6

 


I need to apply this patch Symantec service request number 916932. Why
do I not see it on symantec site? Any ideas? 



Veritas NetBackup 5.1 MP6 Critical Patch 

There is a known issue with NetBackup 5.1 MP6 that prevents APTARE
StorageConsole from collecting some critical backup data. Below is an
overview of the symptoms and the solution. 

Symptom: When upgrading to NetBackup 5.1 MP6 backups show nothing for
MBytes, MBytes/sec and number of Files in the "Backup & Restore Jobs"
report. The "Server Consumption Summary" report is also missing all of
the Mbytes backed up information. 

Cause: Deployment of NetBackup Maintenance Pack 6 causes dates in the
try record to be truncated. The incorrect data is then written to the
Aptare database, causing backup data to display MBytes as 0. 

Solution: Symantec has identified this issue as a bug in NBU 5.1 MP6.
They have created a patch which should correct the problem. Please
contact Symantec Product Support and refer to Symantec service request
number 916932 before installing this maintenance pack. 

  

Bobby Windle ( Data backup & Recovery )
W.L. Gore & associates, Inc.
bwindle at wlgore.com
cell : (302) 588-7374 (preferred)
office: (302) 292-4026

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