[Networker] SLAs and backup cost estimates

2008-05-14 17:35:51
Subject: [Networker] SLAs and backup cost estimates
From: Stan Horwitz <stan AT TEMPLE DOT EDU>
Date: Wed, 14 May 2008 17:28:54 -0400
The satisfaction here at Temple with our NetWorker backups is very high, to the point where I receive more and more requests to back up servers. This has prompted management to set up an SLA for each client's backups, plus we need a better model of estimating the cost of backing up individual clients.

I am wondering what other sites do for their SLAs and how you estimate backups and charge for them. I figure the two most important factors to consider are the recovery time objective and the amount of data involved.

Any comments or information will be appreciated.

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