Networker

Re: [Networker] Legato Console does not update reports

2004-10-13 08:19:33
Subject: Re: [Networker] Legato Console does not update reports
From: Chad Smykay <csmykay AT RACKSPACE DOT COM>
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Date: Wed, 13 Oct 2004 07:18:24 -0500
Glen,



I have seen this issue before also.  Where you go to try and run lets say a
"Backup Summary over time" report in the "NetWorker Backup Statistics"
reports or on any other report. When you go to to select your "server names"
they do not show right?  Is this what you are seeing? I used to see this
from time to time but could not come up with a good fix for it short of
restarting the lgto_gst services.  They only thing I can recommend is that
you change your default retentions for how long the gst DB holds the data.
For that login to the main console.  Click on the "Reports" button.  Then go
up to the file menu and select Reports>Data Retention.  (Make sure you do
this as the Administrator user of it will not save properly.)



Hope this info helps.





Chad Smykay, RHCE, LCNA
Systems Storage Administrator
Rackspace Managed Hosting (TM) - The Managed Hosting Specialist (TM)



  _____

From: G.V. [mailto:g_vas_66 AT yahoo.com DOT au]
Sent: Tuesday, October 12, 2004 7:39 PM
To: Chad Smykay; 'Legato NetWorker discussion'; 'Glen'
Subject: RE: [Networker] Legato Console does not update reports



Thanks Chad



Thanks, Your workaround did work for the Admin console. But I still cannot
see the server name in "Available Servers list" in the reporting section of
the NetWorker Management console. And I cannot see the way to add it
manually to the list (I guess no related data in the lgto_gst.db database. I
did strings on it. I can see the server name but no indexes as for the other
server).



The gstd.log reports it is polling the server and does not report any
errors. I wonder what could it be ...



Regards,



Glen

Chad Smykay <csmykay AT rackspace DOT com> wrote:

Glen,

We see this issue all the time. Unfortunately I am not sure as to why it
does it either you can try one of the following workaround.

Close out the application and re-login.
Click on the "Archive Requests" tab

When you click on the Archive Requests tab and then back to the other tabs
it usually comes back. For some reason this usually forces a refresh and
will bring it back.

If you are talking about the repots in NMC then I am not sure what you issue
could be. You could try and check all of your retention times for the data
it stores. This should be in the root of the NMC console in the file menu.

Hope this info helps.


Chad Smykay, RHCE, LCNA
Systems Storage Administrator
Rackspace Managed Hosting (TM) - The Managed Hosting Specialist (TM)

-----Original Message-----
From: Legato NetWorker dis! cussion [mailto:NETWORKER AT LISTMAIL.TEMPLE DOT 
EDU]
On
Behalf Of Glen
Sent: Tuesday, October 12, 2004 2:06 AM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: [Networker] Legato Console does not update reports

Has anyone come across the following issue:

The Management console does not get reporting of one of the managed servers.
Networking seems to be OK, I can administer the server and drill down into
configuration, device management screens. There are no error messages in
gstd.log but we are not getting any backup status reports for this
particular server (the other one with the same configuration works just
fine).

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