On Nov 14, 2011, at 11:31 AM, Bill Arlofski wrote:

> On 11/11/11 12:22, Dan Langille wrote:
>> 
>> On Nov 11, 2011, at 11:52 AM, Bill Arlofski wrote:
>> 
>>> Does anyone know where I can find the schedule that Bacula follows when
>>> sending operator notifications (eg: Intervention needed... for mounting a
>>> volume etc)?
>>> 
>>> Thought I saw it somewhere once, possibly on this list but can not find it 
>>> now.
>>> 
>>> I would like to set it to "never resend" if possible, but I think it is
>>> hard-coded.
>> 
>> Bill told me this on IRC:
>> 
>> All of our clients' bacula servers (including ours) send email to our help 
>> desk software
>> which creates a new ticket and notifies workers for EACH "intervention 
>> needed" email. 
>> We only need to get one since the ticket system will not let us forget about 
>> it, and having
>> 20 tickets with the same subject, for the same problem just causes us more 
>> work (e.g.: 
>> we need to close all 220 or merge them all into one and then and close that 
>> one)
>> 
> 


> Sorry to reply to my own thread, but I'd really like to have all of our
> clients' Bacula servers send only one "intervention needed" email per Job if
> possible and am not sure if this would need to become a feature request or if
> it is something that I just plain missed - even though I have scoured the docs
> 
> Below is my original message with Dan's cut-n-paste of my comments in #bacula
> on freenode the other day.
> 
> Thanks!

Have you looked in the source?

-- 
Dan Langille - http://langille.org


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