Sorry to reply to my own thread, but I'd really like to have all of our
clients' Bacula servers send only one "intervention needed" email per Job if
possible and am not sure if this would need to become a feature request or if
it is something that I just plain missed - even though I have scoured the docs

Below is my original message with Dan's cut-n-paste of my comments in #bacula
on freenode the other day.

Thanks!



On 11/11/11 12:22, Dan Langille wrote:
> 
> On Nov 11, 2011, at 11:52 AM, Bill Arlofski wrote:
> 
>> Does anyone know where I can find the schedule that Bacula follows when
>> sending operator notifications (eg: Intervention needed... for mounting a
>> volume etc)?
>>
>> Thought I saw it somewhere once, possibly on this list but can not find it 
>> now.
>>
>> I would like to set it to "never resend" if possible, but I think it is
>> hard-coded.
> 
> Bill told me this on IRC:
> 
> All of our clients' bacula servers (including ours) send email to our help 
> desk software
> which creates a new ticket and notifies workers for EACH "intervention 
> needed" email. 
> We only need to get one since the ticket system will not let us forget about 
> it, and having
> 20 tickets with the same subject, for the same problem just causes us more 
> work (e.g.: 
> we need to close all 220 or merge them all into one and then and close that 
> one)
> 

-- 
Bill Arlofski
Reverse Polarity, LLC
http://www.revpol.com/


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