Re: [ADSM-L] TSM Server 7.1.4 woes

PERSISTENCE PAYS OFF!

Well done, both of you!

Best regards,

Mike, x7942
RMD IT Client Services

On Thu, May 5, 2016 at 1:54 PM, Andrew Raibeck <storman AT us.ibm DOT com> 
wrote:

> Hello all,
>
> Neil took me up on my offer to look at a trace, and thanks to his
> persistence, that indeed led to unmasking a problem in the 7.1.4 server.
>
> APAR IT15117 has been opened for this issue. It may take a day or so before
> it is visible on the web. As discussed previously, the files can be
> restored when the QUIET option is used.
>
> Note that current client versions will also encounter this issue if they
> use TAPEPROMPT YES, regardless of the VERBOSE or QUIET setting. In that
> case, the workaround is to use TAPEPROMPT NO. The default setting is
> TAPEPROMPT NO, and I think it uncommon to set this option to YES; but I
> mention it here for completeness.
>
> Regards,
>
> Andy
>
>
> ____________________________________________________________________________
>
> Andrew Raibeck | IBM Spectrum Protect Level 3 | storman AT us.ibm DOT com
>
> IBM Tivoli Storage Manager links:
> Product support:
>
> https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager
>
> Online documentation:
>
> http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html
>
> Product Wiki:
>
> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager
>
> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2016-04-29
> 12:24:42:
>
> > From: Andrew Raibeck/Hartford/IBM@IBMUS
> > To: ADSM-L AT VM.MARIST DOT EDU
> > Date: 2016-04-29 12:26
> > Subject: Re: TSM Server 7.1.4 woes
> > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> >
> > Hi Neil,
> >
> > What I can tell you is that my testing was done with a 7.1.4 server, and
> I
> > reproduced the symptoms consistent with the old defect I mentioned in my
> > prior email. When I applied the workaround for that issue (QUIET option),
> I
> > could do the restore. The other ADSM-L poster, Michael Prix, verified
> that
> > QUIET solved it for him, too. So based on what I know, everything works
> as
> > I have described. At this time I have no reason to think that this is
> > attributable to a specific version of the server.
> >
> > If you have a 6.1.0.0 client, try the same testing I described earlier:
> > back up a file to a 7.1.1 server, then try to restore it. Make sure you
> > explicitly specify the file for the restore file spec (not just the
> > directory), e.g.:
> >
> >   dsmc restore /mydir/myfile.txt
> >
> > and that VERBOSE logging is enabled. I would expect you to get the same
> > message, ANS4035W. Then try the restore again, with QUIET, and see if it
> > avoids the issue.
> >
> > Assuming that this all works as I describe, then I would expect the same
> > behavior for 7.1.4 (or later) as I would for 7.1.1, or any prior server
> > level.
> >
> > If, in fact, the restore from tape from the 7.1.1 server is successful
> with
> > VERBOSE logging enabled, then repeat the restore like this:
> >
> >    dsmc restore /mydir/myfile.txt -traceflags=service,verbdetail
> > -tracefile=dsmc_rest_trace.out
> >
> > and send me the resulting trace file, and I will see what I can see...
> >
> > Best regards,
> >
> > Andy
> >
> >
>
> ____________________________________________________________________________
>
> >
> > Andrew Raibeck | IBM Spectrum Protect Level 3 | storman AT us.ibm DOT com
> >
> > IBM Tivoli Storage Manager links:
> > Product support:
> >
>
> https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager
>
> >
> > Online documentation:
> >
>
> http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html
>
> >
> > Product Wiki:
> > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%
> > 20Storage%20Manager
> >
> > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2016-04-29
> > 10:38:16:
> >
> > > From: "Schofield, Neil (Storage & Middleware, Backup & Restore)"
> > > <Neil.Schofield AT LLOYDSBANKING DOT COM>
> > > To: ADSM-L AT VM.MARIST DOT EDU
> > > Date: 2016-04-29 10:39
> > > Subject: Re: TSM Server 7.1.4 woes
> > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> > >
> > > Andy
> > >
> > > Thanks for looking into this. We've got an upgrade from 7.1.1 to 7.
> > > 1.4 planned for next week so this thread got me a little worried as
> > > it does involve some legacy clients.
> > >
> > > Just so we're clear, can I reassure our users that with regards to
> > > this specific issue there will be no difference in the behaviour of
> > > the legacy clients between the two server versions? I know you
> > > managed to reproduce the issue that Mark described on a 7.1.4
> > > server, but I wondered whether you'd been able to prove it also
> > > existed with any server version prior to 7.1.4?
> > >
> > > Regards
> > > Neil Schofield
> > > Tivoli Storage Manager SME
> > > Backup & Recovery | Storage & Middleware | Central Infrastructure
> > > Services | Infrastructure & Service Delivery | Group IT
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> > >
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