Thank you so much, Del.
That hit looks right on target.

The mailbox DB is > 90 GB, easily 100 mailboxes. 
And when I do SELECT from sessions, it says the "last TXN Verb" is 
"BackQueryGrps", so I think you are correct it's still just doing queries.
I'll let it run tonight, if it's not done in the morning I'll upgrade to 6.3.4.

How do I specify in the FCM interface that I want a mailbox older than the 
current one?
The Help says "use the backup date option", but in the FCM interface when you 
pull down Mailbox Restore, there is no BACKUP DATE option, the only Backup 
options are 
Mailbox
Mailbox orginal location
Mark restored messages unread

Thanks!
Wanda
 

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Del Hoobler
Sent: Wednesday, July 17, 2013 4:28 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Exchange 2010 Mailbox Restore - need help with what's 
happening here...

Hi Wanda,

I assume you are referring to a DP/Exchange "Mailbox Restore" operation and 
directing the restore to a .PST file.

Keep in mind that a single user's mailbox is contained within an Exchange 
mailbox database. There could be many user mailboxes in that mailbox database. 
Even if you are restoring a single user's mailbox, the entire mailbox database 
is restored to a temporary database (called a Recovery Database).
After the mailbox database restore completes, the single user's mailbox data is 
extracted from the Recovery Database and written to the .PST file.

Is the user's mailbox 1.4 GB or is the mailbox database that contains the 
user's mailbox 1.4 GB?
If it's the former, how big is the mailbox database itself?
The size of the entire mailbox database will determine how the long the mailbox 
database restore operation may take.

I am not sure when you ran the QUERY SESSION, but since only 4.4 MB of data has 
been transferred on the VSS Requestor node (BA Client Node), it does not appear 
that the restore has really even begun yet.
You said it had not called for a tape, so I am wondering if it is still 
performing queries.

There is an APAR that comes to mind here.


IC86558: TIVOLI STORAGE MANAGER SERVER NEEDS TOO MUCH TIME TO
         RESPOND ON QUERIES FROM DATA PROTECTION FOR EXCHANGE.

   http://www-01.ibm.com/support/docview.wss?uid=swg1IC86558


If this doesn't help and you don't see anything obvious, you could open a PMR 
to have the support team help you pinpoint where the holdup is.


Thanks,

Del

----------------------------------------------------

"ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 07/17/2013
03:26:31 PM:

> From: "Prather, Wanda" <Wanda.Prather AT ICFI DOT COM>
> To: ADSM-L AT vm.marist DOT edu,
> Date: 07/17/2013 03:27 PM
> Subject: Exchange 2010 Mailbox Restore - need help with what's 
> happening here...
> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>
> Exchange 2010
> 2 servers in the DAG group
> TSM 6.3.3 server on Win2K8
>
> Full backups of the Exchange DB's done on weekends, incrementals on
weekdays.
> We normally back up 3 TB in 7 hours, no problem.
>
> Trying to restore a 1.4 GB mailbox to a .pst file On the FCM window, 
> the DUR value has not changed at all.
> The session has been running for 50 minutes.
>
> A Q SESSION looks like this:
> 49,146     Tcp/Ip     IdleW      47.4 M      21.8 K         761
> Node        ??           USA-DAG1 (USMX3_EXC)
> 49,147     Tcp/Ip     Run          0 S        4.4 M     276.6 K
> Node        ??           USA-DAG1 (USMX3)
>
> The entire 50 minutes, the backup has been in the RUN state, and only 
> transferred 4.4 MB.  Has not called for a tape.  (The last full will 
> be on tape, incrementals might be in the disk pool.  Or not.) I'm not 
> even sure I believe the 4.4 MB.
>
> So WHAT is it doing in the RUN state for 50 minutes?
> Will it ever finish?
>