Regarding IBM warnings to customers, Greg Tevis <gtevis AT VNET.IBM DOT COM>
wrote:

>I have a general question for the list...when info flashes like
>this come up...any ideas of ways we can communicate better with
>all of you (and others who aren't on this list).  This has
>traditionally been an area we've struggled with...and its even
>more challenging now that adsm is being sold through so many
>different channels.

As a new ADSM customer, the answer seems strikingly obvious to me:  The
ADSM software comes in a box with a couple of books, a README paper, a
bunch of other uninteresting papers, and as it turned out, my license
keys written on the rear side of a totally anonymous sheet of paper.

Your instructions should appear in this box as a paper denoted as
"INSTALLATION WARNING", or as a highlighted first page of the README
paper.

It is so obvious that the IBM software distribution should send this
information to customers.  We get our stuff from the European Software
Manufacturing Solutions.  They ought to be able to handle this.

I still think that the ADSM V2.1.0.0 CD-ROM should be withdrawn from
all distribution channels !

Best regards,
Ole H. Nielsen
Physics Dept.
Technical University of Denmark

% Ole Holm Nielsen
% UNI-C, Building 304
% Technical University of Denmark, DK-2800 Lyngby, Denmark
% E-mail: Ole.H.Nielsen AT uni-c DOT dk or Ole.H.Nielsen AT fysik.dtu DOT dk
% WWW URL: http://www.fysik.dtu.dk/persons/ohnielse.html
% Telephone: (+45) 35 87 89 65