Upgrade 7.1.0 to 7.1.3 failed

[nikhil_1707]

Hi Team,

I am trying to upgrade the TSM server from TSM 7.1.0 to 7.1.3 gettimg the below error

Please help me if anyone has seen this error during upgradation


******* CommandLine: **********
MSI (s) (0C:50) [16:41:40:004]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (0C:50) [16:41:40:004]: Warning: Local cached package 'C:\Windows\Installer\12a50d31.msi' is missing.
MSI (s) (0C:50) [16:41:40:020]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (0C:50) [16:41:40:020]: User policy value 'DisableMedia' is 0
MSI (s) (0C:50) [16:41:40:020]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Looking for sourcelist for product {BF227722-9295-4AF7-AA69-03D5E5565151}
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Adding {BF227722-9295-4AF7-AA69-03D5E5565151}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Now checking product {BF227722-9295-4AF7-AA69-03D5E5565151}
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Media is enabled for product.
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Trying source C:\Program Files\Tivoli\TSM\server_install\win\.
MSI (s) (0C:50) [16:41:40:020]: Note: 1: 2203 2: C:\Program Files\Tivoli\TSM\server_install\win\IBM Tivoli Storage Manager Server.msi 3: -2147287037
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (0C:50) [16:41:40:020]: Note: 1: 1706 2: -2147483647 3: IBM Tivoli Storage Manager Server.msi
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Processing net source list.
MSI (s) (0C:50) [16:41:40:020]: Note: 1: 1706 2: -2147483647 3: IBM Tivoli Storage Manager Server.msi
MSI (s) (0C:50) [16:41:40:020]: SOURCEMGMT: Processing media source list.
MSI (s) (0C:50) [16:41:40:036]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (0C:50) [16:41:40:036]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (0C:50) [16:41:40:036]: Note: 1: 1706 2: -2147483647 3: IBM Tivoli Storage Manager Server.msi
MSI (s) (0C:50) [16:41:40:036]: SOURCEMGMT: Processing URL source list.
MSI (s) (0C:50) [16:41:40:036]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (0C:50) [16:41:40:036]: Note: 1: 1706 2: -2147483647 3: IBM Tivoli Storage Manager Server.msi
MSI (s) (0C:50) [16:41:40:036]: Note: 1: 1706 2: 3: IBM Tivoli Storage Manager Server.msi
MSI (s) (0C:50) [16:41:40:036]: SOURCEMGMT: Failed to resolve source
MSI (s) (0C:50) [16:41:40:036]: MainEngineThread is returning 1612
MSI (s) (0C:B8) [16:41:40:036]: User policy value 'DisableRollback' is 0
MSI (s) (0C:B8) [16:41:40:036]: Machine policy value 'DisableRollback' is 0
MSI (s) (0C:B8) [16:41:40:036]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (0C:B8) [16:41:40:036]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (0C:B8) [16:41:40:036]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\I

 

[Givesgoodemail]

Confirm that your download of the upgrade code was complete. It looks like one (or more) files were missing.

 

[marclant]

Also put the installation files in a short path, sometimes it exceeds the path length by the time all the sub components are temporarily extracted.

So like: C:\TSM713 instead of "C:\Program Files\Tivoli\TSM\server_install\win". I find long directories and directories with spaces are often cause of problems even if they are in theory supported.