TSM4VE 8.1.4.0 Error Backup

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rocaflqu

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Hello guys,

I installed TSM4VE 8.1.4.0 in Windows, when i try to execute one snapshot, this process execute fine, and send the task to the vcenter, but this process failed.

When enter to Vcenter task (ESX 6.0.0.-update1) i see the next problem.

xxx.com.ibm.tsm.tasks.backup_vm.label not found xxx
xxx.com.ibm.tsm.tasks.event.info.fullFromat not found xxx

and in the log error .opt

06/14/2018 15:12:21 ANS9365E VMware vStorage API error for virtual machine 'DC-W-AD01'.
IBM Spectrum Protect function name : VixDiskLib_Open([MC_S2_VMW_Datastore01] DC-W-AD01/DC-W-AD01_1-000002.vmdk)
IBM Spectrum Protect file : ..\..\common\vm\vmvddksdk.cpp (1897)
API return code : 13
API error message : You do not have access rights to this file
06/14/2018 15:12:25 ANS4174E Full VM backup of VMware Virtual Machine 'DC-W-AD01' failed with RC=-1 mode=Incremental Forever - Full, target node name='CDLV_MTC_DC-METRO-BIN', data mover node name='CDLV_MTC_DC-METRO-BIN_DM'
06/14/2018 15:12:25 ANS5283E The operation was unsuccessful.


I try,

1. http://www-01.ibm.com/support/docview.wss?uid=swg21673756
2. http://www-01.ibm.com/support/docview.wss?uid=swg21497381
3. http://www-01.ibm.com/support/docview.wss?uid=swg21662673
4. http://www.running-system.com/ibm-tsm-reports-xxx-com-ibm-tsm-tasks-errors-upgrade-vcenter-5-5-6-0/

PD: the Second Link dsmc set password, is execute in the proxy o server tsm? if in the proxy i need put the opt.file? because when i execute the command "dsmc SET PASSWORD –type=VCB virtcenter.ibm.com Myuser Mypassword " i get error message.

PD: the user id for the connection with Vcenter is administrator.

Can anyone help me pls?
Thanks

Regards
 
Probably due to a missing vcenter password. You need to execute "dsmc set password..." on the proxy node (where the data mover opt file is). You pass the -optfile=dsm_DM.opt option to the set password command.
 
Hello dcabro,

Thanks for your reply, the password i need set is the credential of vcenter?

Regards.
 
Basically it's the cmd similar to yours above..

Within a cmd prompt on your vStorage backup server (Proxy), browse to the 'baclient' dir.

run
dsmc -optfile=<DataMover>.opt -asnode=<DataCenter_NodeName>

at the Protect> prompt... enter
SET PASSWORD -type=VM <your vcenter fqdn> <Myuser> <Mypassword>

The 'Myuser' user must have the sufficient rights within your vCenter to perform snapshot backups.
Having had issues with the recommended IBM permissions in the past for this user I have just set it to be a vCenter Admin to save grief.
 
hello ILCattivo,

Thanks for your help i will try, in the server TSM, I was trying it on the client proxy.

Regards.
 
rocaflqu said:
hello ILCattivo,

Thanks for your help i will try, in the server TSM, I was trying it on the client proxy.

Regards.
Click to expand...

Just to clarify, the client proxy (vStorage backup server) is where the cmds I posted need to be run from. i.e where the DataMover nodes run from.

You should get a 'successfully done' prompt or similar once the 2nd cmd is confirmed @ the dsmc Protect> prompt. I would then test a manual vm backup via either the vSphere webclient or the ISP webgui before scheduling automated backups.

Regards
 
Hello ILCattivo,

I did the next:

dsmc -optfile=dsm.MTC_CDLV_DC-METRO-BIN_DM.opt -asnode=MTC_CDLV_DC-METRO-BIN

SET PASSWORD -type=VM bin-vcenter ibm_tsm ibm_tsm2018

result in cli successfully done

I reset the services and try execute another backup, but the problem is the same.

06/20/2018 12:04:48 ANS9365E VMware vStorage API error for virtual machine 'w2k16test'.
IBM Spectrum Protect function name : VixDiskLib_Open([MC_S2_VMW_Datastore08] w2k16test/w2k16test_1.vmdk)
IBM Spectrum Protect file : ..\..\common\vm\vmvddksdk.cpp (1897)
API return code : 13
API error message : You do not have access rights to this file
06/20/2018 12:04:55 ANS4174E Full VM backup of VMware Virtual Machine 'w2k16test' failed with RC=-1 mode=Incremental Forever - Full, target node name='MTC_CDLV_DC-METRO-BIN', data mover node name='MTC_CDLV_DC-METRO-BIN_DM'
06/20/2018 12:04:55 ANS5283E The operation was unsuccessful.

1529512540635.png

Regards.
 
Can you post the contents of the MTC_CDLV_DC-METRO-BIN_DM.opt file please?
 
Hello dcabro,

The contests of opt.

NODename MTC_CDLV_DC-METRO-BIN_DM
PASSWORDAccess generate
VMCHost BIN-VCENTER
MANAGEDServices schedule webclient
TCPServeraddress 10.244.0.120
TCPPort 1500
HTTPPORT 1582
COMMMethod tcpip
ERRORLOGName "C:\Program Files\Tivoli\TSM\baclient\dsmerror.MTC_CDLV_DC-METRO-BIN_DM.log"
SCHEDLOGName "C:\Program Files\Tivoli\TSM\baclient\dsmsched.MTC_CDLV_DC-METRO-BIN_DM.log"

VMVSTORTRANSPORT san:hotadd:nbdssl:nbd

*Performance Options
VMMAXParallel 8
VMLIMITPERHost 8
VMLIMITPERDatastore 8
VMMAXBACKUPSession 8

VMMAXRESTORESession 8
VMMAXRESTOREPARALLELVMS 2
VMMAXRESTOREPARALLELDISKS 2
 
Is the VMCUSER a domain user or local to vcenter? You can try adding that option to the optfile: VMCUSER username
for e.g. for me it is: VMCUSER MYDOMAIN\myser
 
Dcabro,

The user is local in vcenter.

Users/Group Role Defined in
ibm_tsm Administrator BIN-VCENTER

I will add the line in the opt file and will execute a new backup.

Regards
 
Dcabro,

I execute the new backup, and the error is the same.

In the log opt is the same error.

In the log dsmwebcl is;

06/20/2018 17:06:01 (dsmagent) IBM Spectrum Protect
06/20/2018 17:06:01 (dsmagent) Remote Client Agent - Built Nov 14 2017 22:31:05
06/20/2018 17:06:01 (dsmagent) Version 8, Release 1, Level 4.0
06/20/2018 17:06:01 (dsmagent) IBM Spectrum Protect
06/20/2018 17:06:01 (dsmagent) Remote Client Agent - Built Nov 14 2017 22:31:05
06/20/2018 17:06:01 (dsmagent) Version 8, Release 1, Level 4.0
06/20/2018 17:06:04 (dsmagent) ANS3002I Session started for user MTC_CDLV_VMCLI (TCP/IP 10.244.0.136).
06/20/2018 17:06:04 (dsmagent) ANS3002I Session started for user MTC_CDLV_VMCLI (TCP/IP 10.244.0.136).
06/20/2018 17:06:48 (dsmagent) ANS3002I Session started for user MTC_CDLV_VMCLI (TCP/IP 10.244.0.136).
06/20/2018 17:06:49 (dsmagent) Full BACKUP VM of virtual machines 'USE_DOMAIN'.
06/20/2018 17:06:59 (dsmagent) Backup VM command started. Total number of virtual machines to process: 1
06/20/2018 17:06:59 (dsmagent) Backup of Virtual Machine 'w2k16test' started
06/20/2018 17:07:02 (dsmagent) Creating "VMware Tools" snapshot for virtual machine 'w2k16test'
06/20/2018 17:07:59 (dsmagent) Removing snapshot for virtual machine 'w2k16test'
06/20/2018 17:08:02 (dsmagent) Backup VM command complete
06/20/2018 17:08:02 (dsmagent) Total number of virtual machines backed up successfully: 0
06/20/2018 17:08:02 (dsmagent) Total number of virtual machines failed: 1
06/20/2018 17:08:02 (dsmagent) virtual machine w2k16test
06/20/2018 17:08:02 (dsmagent) Total number of virtual machines skipped: 0
06/20/2018 17:08:02 (dsmagent) Total number of virtual machines processed: 1

Regards.
 
Hello guys,

Anyone have some update for the case?

Thanks
Regards.
 
I execute snapshot with credential "ibm_tsm" through Vsphere Client, select of VM and create a snapshot, and was successful, but when execute this snapshot with TSM is failed with the same credential.

Thanks
Regards.
 
Can you try to set the backup operation to do machine consistent backup only and disable application protection?
 
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