TSM Client 5.5.0.6 hangs on Windows Server 2008

[petterlindgren]

Hi!

We have an environment with one TSM 5.5 Server on Windows 2003 x64 backing up >120 servers.

We've just started to deploy Windows Server 2008 Clients but the TSM Clients hang during System State backup. Sometimes it eves crashes alltogether and writes a dsmcrash.dmp We use the newest client 5.5.0.6.

Is anyone succesfully running TSM backups on Windows Server 2008?


--------------------------------------------------------------------------------

05/23/2008 02:00:52 ANS1959W Removing previous incomplete group '\System State\0\SystemState' Id:0-800130476
05/23/2008 03:48:46 ANS1809W A session with the TSM server has been disconnected. An attempt will be made to reestablish the connection.


--------------------------------------------------------------------------------
2008/05/10 02:53:23
IBM Tivoli Storage Manager
Version: 5.5.0.06
Build date: Tue Mar 18 12:21:27 2008

dsmcsvc.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at 001B:005F07B8

Register dump:
EAX=03732818 EBX=03732818 ECX=00000228 EDX=03732818 ESI=06F35458
EDI=0054E830 EBP=04AF56A8 ESP=037327CC EIP=005F07B8 FLG=00010202
CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000

Crash dump successfully written to file 'C:\Tivoli\TSM\baclient\dsmcrash.dmp'

Stack Trace:
001B:005F07B8 (0x0062D920 0x04AF5830 0x04AF5AD4 0x04AF58B4) dsmcsvc.exe

 

[Efim]

Try to :

Define LANGUAGE ENG in dsm.opt.
Define all environment variables (DSMI_DIR, DSM_CONFIG, DSM_DIR and DSM_LOG).

Efim

 

[petterlindgren]

Thanks for your reply but why would it help to define the environment variables?

I've reported this error to IBM TSM Support att uploaded my dsmcrash.dmp file to them so I will hopefully get an answer soon.

 

[BubbaSmith]

We are having the same problem and would be very interested in what IBM has to say about it. Please update if you get any news

 

[petterlindgren]

I've just got an email from IBM TSM support which confirm the bug.

The official word is that this is fixed in the upcoming 5.5.1 Client which will be released at the end of June.

I've also got four files as a temporary fix which will fix the problem until the 5.5.1 Client is released.

 

[BubbaSmith]

Sounds good, at least we know they are wokring on it..

Would it be possible to get hold of those files?

 

[petterlindgren]

Turned out that IBM sent me the eFix for x64 architecture by mistake so now I'm waiting for the x32 eFix...

BubbaSmith: Send me a PM

 

[kinscoe1]

I also need the X64 fix for 2008 Server. Can you point me in the right direction?

 

[petterlindgren]

IBM now got an APAR for this bug:

IC56846: TSM CLIENT CRASH WITH C0000005 DURING SYSTEMSTATE BACKUP
http://www-1.ibm.com/support/docvie...46&uid=swg1IC56846&loc=en_US&cs=utf-8&lang=en

You'll have to sign in to read it...

A workaround is the exclude systemstate from the backup in dsm.opt (domain all-local -SYSTEMSTATE)

 

[tkalix]

Hello Everyone.

I am just trying out the new release 5.5.1.0 client on Windows 2008, 64-bit. I am almost done and it does work fine. However, the server is a file-server only (so not Exchange, AD etc).

And there is also a newly updated document about using Windows PE and TSM to restore your computer. This explains quite a bit and helped me a lot. The URL for this is

http://www-1.ibm.com/support/docview.wss?uid=swg27005028&aid=1

Has anyone tried to backup / restore a Windows 2008 so far? Would be nice to exchange thoughts.

Many greetings,

Torsten.

 

[jojorison]

TSM 6.2 on Server 2008

i recently installed TSM 6.2 on a 2008 server and all it get in the dsmerror.log is this

03/24/2010 15:43:54 Access denied
03/24/2010 15:43:54 Access denied

nothing backs up at all, anyone else see this?