[SOLVED] TSM 6.1 install problems - is there a specific forum for 6.1?

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tgantech - i just read your other thread.

Could you post the name of the TSM Server file you downloaded? I am wondering if you do not have the 32-bit version, or something? I'm rather suprised that you would have issues. Suse was the most straight-forward out of all the OS'es that I have tested the install on.
 
idioteque said:
tgantech - i just read your other thread.

Could you post the name of the TSM Server file you downloaded? I am wondering if you do not have the 32-bit version, or something? I'm rather suprised that you would have issues. Suse was the most straight-forward out of all the OS'es that I have tested the install on.
Click to expand...
The installation file I use was:
6.1.2.1-TIV-TSMALL-Linuxx86_64.bin

my sles version was:
SLES 10 sp2 64bits
uname -a
Linux linux 2.6.16.60-0.21-smp #1 SMP Tue May 6 12:41:02 UTC 2008 x86_64 x86_64 x86_64 GNU/Linux
 
Here's a log file I think tells what options I've used in my installation. (I used silent mode)

But it tells me it was all successful. not sure if it will help to diagnose the problem or not.

/opt/tivoli/tsm/Tivoli_Storage_Manager_InstallLog.log

Code: 
linux:/opt/tivoli/tsm # cat Tivoli_Storage_Manager_InstallLog.log
__________________________________________________________________________

Thu Jan 14 10:25:26 UTC 2010

Free Memory: 6285 kB
Total Memory: 38458 kB

7 Command Line Args:
0:  -i
1:  silent
2:  -DLICENSE_ACCEPTED=true
3:  -DINSTALL_SERVER=1
4:  -DINSTALL_LICENSE=1
5:  -DINSTALL_DEVICES=1
6:  -DINSTALL_STAGENT=1

java.class.path:
    /tmp/install.dir.16169/InstallerData
    /tmp/install.dir.16169/InstallerData/installer.zip

ZGUtil.CLASS_PATH:
    /tmp/install.dir.16169/InstallerData
    /tmp/install.dir.16169/InstallerData/installer.zip

sun.boot.class.path:
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/vm.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/core.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/charsets.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/graphics.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/security.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmpkcs.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmorb.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmcfw.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmorbapi.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmjcefw.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmjgssprovider.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmjsseprovider2.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmjaaslm.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ibmcertpathprovider.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/server.jar
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/xml.jar

java.ext.dirs:
    /tmp/install.dir.16169/Linux/resource/jre/jre/lib/ext

java.version                  == 1.5.0 (Java 2+)
java.vm.name                  == IBM J9 VM
java.vm.vendor                == IBM Corporation
java.vm.version               == 2.3
java.vm.specification.name    == Java Virtual Machine Specification
java.vm.specification.vendor  == Sun Microsystems Inc.
java.vm.specification.version == 1.0
java.specification.name       == Java Platform API Specification
java.specification.vendor     == Sun Microsystems Inc.
java.specification.version    == 1.5
java.vendor                   == IBM Corporation
java.vendor.url               == http://www.ibm.com/
java.class.version            == 49.0
java.compiler                 == NONE
java.home                     == /tmp/install.dir.16169/Linux/resource/jre/jre
java.io.tmpdir                == /tmp
os.name                       == Linux
os.arch                       == amd64
os.version                    == 2.6.16.60-0.21-smp
path.separator                == :
file.separator                == /
file.encoding                 == ANSI_X3.4-1968
user.name                     == root
user.home                     == /root
user.dir                      == /tmp/install.dir.16169
user.language                 == en
user.region                   == null
__________________________________________________________________________

Install Begin: Thu Jan 14 10:25:10 UTC 2010
Install End: Thu Jan 14 10:25:26 UTC 2010

Installed by InstallAnywhere 9.5 Enterprise Build 3532, by Macrovision


User Interactions
-----------------


Summary
-------

Installation: Successful.

41 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors
 
V6.1.3.0

And it still is not right. IBM just pulled V6.1.3.0 as it crashes the TSM Server.
They hint that V6.1.3.1 will be out next week. Let's see what they forget to add on that one.
 
UPDATE:
Problem solved.

After looking through all these JAVA exceptions, I noticed there's an exception complain about can not find hostname balh blah blah. Then I did something about my /etc/hosts file. Basically I mapped the machine's IP to the hostname. Then all of sudden I can successfully install the TSM 6.1.:tongue:

tgantech said:
i am installing TSM server 6.1.2.0 on SLES 10 sp2 64bits
i've make sure to upgrade jre to 1.6 and have libstdc++
and libaio installed. Since SLES did not have SELinux, i did not do anything about that. But still failed and got this error log. I guess it might be some error with DE, when i try console mode it gave me an DE can not be initialized error message.

My other observations are that there's nothing created under /usr/ibm/common/acsi/logs/ , where i think this place should hold the DE installation logs. And there's no /usr/ibm/common/acsi/jre folder created. While I try to run the DE version check scipts it gives me "/bin/java" not existing message.

And there's no /opt/tivoli/tsm/_uninst created, which means I can not run the uninstall scripts, what I do was to manually delete the /var/ibm/common/acsi and /var/ibm/common/acsi. Then try intall again, but still have "The installer cannot run on your configuration. It will now quit."
And the same error log below.

Anyone have similar problem during installation?:(

Please help, thanks a lot.


Code: 
Thu Jan 14 07:23:03.402 UTC 2010 :    INFO : Setting log level to: ALL (from com.ibm.ac.coi.ext.ia.plugin.IAGenericLogger.configureLogRedirection)
Thu Jan 14 07:23:03.408 UTC 2010 :    INFO : Set IA variable IA_GENERIC_LOGGER_CURRENT_FILE=/var/tivoli/tsm/log.txt (from com.ibm.ac.coi.ext.ia.plugin.IAGenericLogger.configureLogRedirection)
Thu Jan 14 07:23:04.815 UTC 2010 :  STDOUT : IBMJCEFIPS Added in position:6
Thu Jan 14 07:23:04.816 UTC 2010 :  STDOUT : Key Provider(0):IBMJSSE2 version 1.5
Thu Jan 14 07:23:04.816 UTC 2010 :  STDOUT : Key Provider(1):IBMJCE version 1.2
Thu Jan 14 07:23:04.817 UTC 2010 :  STDOUT : Key Provider(2):IBMJGSSProvider version 1.5
Thu Jan 14 07:23:04.817 UTC 2010 :  STDOUT : Key Provider(3):IBMCertPath version 1.1
Thu Jan 14 07:23:04.818 UTC 2010 :  STDOUT : Key Provider(4):IBMSASL version 1.5
Thu Jan 14 07:23:04.818 UTC 2010 :  STDOUT : Key Provider(5):IBMJCEFIPS version 1.2
Thu Jan 14 07:23:04.819 UTC 2010 :  STDOUT : loadKey(/opt/tivoli/tsm/.vault.key);
Thu Jan 14 07:23:04.825 UTC 2010 :  STDOUT : Key Loaded from:/opt/tivoli/tsm/.vault.key
Thu Jan 14 07:23:04.825 UTC 2010 :  STDOUT : Key Algoryth:AES
Thu Jan 14 07:23:05.740 UTC 2010 :   FINER : ENTRY (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.742 UTC 2010 :   FINER : DEBootstrapAction::install():launcherDir=/var/local/install (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.743 UTC 2010 :   FINER : DEBootstrapAction::install(): IAGLOBAL_DE_INSTALL_LOCATION is empty. (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.744 UTC 2010 :    INFO : ====================== (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.744 UTC 2010 :    INFO : JavaHome from JAVA_DOT_HOME=/tmp/install.dir.10582/Linux/resource/jre/jre (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.745 UTC 2010 :    INFO : JavaHome from System.getProperty=/tmp/install.dir.10582/Linux/resource/jre/jre (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.746 UTC 2010 :    INFO : ====================== (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.747 UTC 2010 :   FINER : DEBootstrapAction::install():parent set to this. (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.748 UTC 2010 :   FINER : DEBootstrapAction::install():DEBootstrapWorkerThread.start() returned (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.748 UTC 2010 :  STDOUT : ###############################################################
Thu Jan 14 07:23:05.748 UTC 2010 :   FINER : DEBootstrapAction::install():Waiting for thread to complete. (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:05.749 UTC 2010 :  STDOUT : #
Thu Jan 14 07:23:05.750 UTC 2010 :  STDOUT : # Installing DE
Thu Jan 14 07:23:05.751 UTC 2010 :  STDOUT : #
Thu Jan 14 07:23:05.751 UTC 2010 :  STDOUT : DE Installer should be here:/var/local/install/DE/.data/setup.jar
Thu Jan 14 07:23:05.752 UTC 2010 :  STDOUT : DE intermediate class for a DE install should be here:/var/local/install/DE/DEBootstrapInstall.jar
Thu Jan 14 07:23:05.752 UTC 2010 :  STDOUT : DE optional property files is:/var/local/install/DE/DEBootstrapInstall.properties
Thu Jan 14 07:23:05.758 UTC 2010 :  STDOUT : Calling DEBootstrapInstall.install(/var/local/install/DE/.data/setup.jar,/tmp/install.dir.10582/Linux/resource/jre/jre,null,/var/local/install/DE/DEBootstrapInstall.properties)
Thu Jan 14 07:23:05.758 UTC 2010 :  STDOUT : using option -javaHome=/tmp/install.dir.10582/Linux/resource/jre
Thu Jan 14 07:23:05.759 UTC 2010 :  STDOUT : Optional property file /var/local/install/DE/DEBootstrapInstall.properties not found. Use default settings.
Thu Jan 14 07:23:05.759 UTC 2010 :  STDOUT : SIInstaller.install(/var/local/install/DE/.data/setup.jar , null , opt , this );
Thu Jan 14 07:23:15.945 UTC 2010 :  STDOUT : entering DEBootstrapping::installerEventOccurred.
Thu Jan 14 07:23:15.946 UTC 2010 :  STDOUT : Leaving DEBootstrapping::installerEventOccurred.
Thu Jan 14 07:23:16.069 UTC 2010 :  STDOUT : entering DEBootstrapping::installerEventOccurred.
Thu Jan 14 07:23:16.069 UTC 2010 :  STDOUT : Leaving DEBootstrapping::installerEventOccurred.
Thu Jan 14 07:23:17.005 UTC 2010 :  STDOUT : entering DEBootstrapping::installerEventOccurred.
Thu Jan 14 07:23:17.005 UTC 2010 :  STDOUT : Leaving DEBootstrapping::installerEventOccurred.
Thu Jan 14 07:23:17.006 UTC 2010 :  STDOUT : entering DEBootstrapping::installerEventOccurred.
Thu Jan 14 07:23:17.007 UTC 2010 :  STDOUT : Leaving DEBootstrapping::installerEventOccurred.
Thu Jan 14 07:23:17.016 UTC 2010 :  STDOUT : SIException error: 
Thu Jan 14 07:23:17.016 UTC 2010 :  STDERR : com.ibm.ac.si.install.InstallFailedException: 
Thu Jan 14 07:23:17.016 UTC 2010 :  STDERR :     at com.ibm.ac.si.install.SIInstaller.installInternal(SIInstaller.java:3503)
Thu Jan 14 07:23:17.017 UTC 2010 :  STDERR :     at com.ibm.ac.si.install.SIInstaller.install(SIInstaller.java:732)
Thu Jan 14 07:23:17.017 UTC 2010 :  STDERR :     at com.ibm.ac.coi.ext.ia.DEBootstrapInstall.install(DEBootstrapInstall.java:200)
Thu Jan 14 07:23:17.018 UTC 2010 :  STDERR :     at com.ibm.ac.coi.ext.ia.DEBootstrapWorkerThread.run(DEBootstrapWorkerThread.java:245)
Thu Jan 14 07:23:17.018 UTC 2010 :  STDERR : Caused by: 
Thu Jan 14 07:23:17.019 UTC 2010 :  STDERR : com.ibm.ac.si.nls.SIRuntimeException: 
Thu Jan 14 07:23:17.019 UTC 2010 :  STDERR :     at com.ibm.ac.si.util.EnvironmentUtil.getHostName(EnvironmentUtil.java:147)
Thu Jan 14 07:23:17.020 UTC 2010 :  STDERR :     at com.ibm.ac.si.install.SIInstaller.modifyProperties(SIInstaller.java:4355)
Thu Jan 14 07:23:17.020 UTC 2010 :  STDERR :     at com.ibm.ac.si.install.SIInstaller.fullInstall(SIInstaller.java:3796)
Thu Jan 14 07:23:17.021 UTC 2010 :  STDERR :     at com.ibm.ac.si.install.SIInstaller.installInternal(SIInstaller.java:3373)
Thu Jan 14 07:23:17.021 UTC 2010 :  STDERR :     ... 3 more
Thu Jan 14 07:23:17.021 UTC 2010 :  STDERR : Caused by: 
Thu Jan 14 07:23:17.022 UTC 2010 :  STDERR : java.net.UnknownHostException: linux: linux
Thu Jan 14 07:23:17.022 UTC 2010 :  STDERR :     at java.net.InetAddress.getLocalHost(InetAddress.java:1476)
Thu Jan 14 07:23:17.023 UTC 2010 :  STDERR :     at com.ibm.ac.si.util.EnvironmentUtil.getHostName(EnvironmentUtil.java:142)
Thu Jan 14 07:23:17.023 UTC 2010 :  STDERR :     ... 6 more
Thu Jan 14 07:23:17.024 UTC 2010 :  STDOUT : SI Install Result code is null!
Thu Jan 14 07:23:17.039 UTC 2010 :   FINER : ENTRY DEBootstrapAction:Result( SI_INSTALL_FATAL_ERROR , null , null , classpath[] ) (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.Result)
Thu Jan 14 07:23:17.040 UTC 2010 :  SEVERE : DE Failed: Aborting... (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.Result)
Thu Jan 14 07:23:17.041 UTC 2010 :  STDERR : SHUTDOWN REQUESTED
Thu Jan 14 07:23:17.041 UTC 2010 :  STDOUT : (X) commiting registry
Thu Jan 14 07:23:17.042 UTC 2010 :  STDOUT : (X) shutting down service manager
Thu Jan 14 07:23:17.043 UTC 2010 :  STDOUT : (X) cleaning up temporary directories
Thu Jan 14 07:23:17.070 UTC 2010 :  STDERR : cleanUp()
Thu Jan 14 07:23:17.070 UTC 2010 :  STDERR : calling cleanUpUNIX()
Thu Jan 14 07:23:17.796 UTC 2010 :   FINER : DEBootstrapAction::install():Thread completed. (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:17.797 UTC 2010 :   FINER : RETURN Normal exist point (from com.ibm.ac.coi.ext.ia.plugin.DEBootstrapAction.install)
Thu Jan 14 07:23:17.799 UTC 2010 :   FINER : ENTRY (from com.ibm.ac.coi.ext.ia.plugin.COIProcessInventorySteps.install)
Thu Jan 14 07:23:17.809 UTC 2010 :    INFO : Using COI Extension Build Number: private (from com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl.getInstance)
Click to expand...
 
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