Hello all. This is my first post because I'm at my wits end. I've poured over all the posts that I think may pertain to my issue but my shear lack of knowledge leaves me overwhelmed.
We recently installed a TS3200. We had a consultant come in to take care of the initial setup and install. My company elected to not have us trained in more advanced usage of the device on the grounds that if something came up, a simple phone call to the consultant would support us. Low and behold the consulting firm lost their TSM guru and I'm in high water.
There were eight tapes initially configured by the consultant. We bought another ten that I want introduce to the system. I put the tapes in the magazines, I had the TS3200 perform an inventory, and I think I got the machine to write the labels to the tapes.
When I do a q vol, they don't show up.
I'm so green; I don't even know how to proceed at this point. Would you folks be willing to help me out? I'm eager to learn...
We recently installed a TS3200. We had a consultant come in to take care of the initial setup and install. My company elected to not have us trained in more advanced usage of the device on the grounds that if something came up, a simple phone call to the consultant would support us. Low and behold the consulting firm lost their TSM guru and I'm in high water.
There were eight tapes initially configured by the consultant. We bought another ten that I want introduce to the system. I put the tapes in the magazines, I had the TS3200 perform an inventory, and I think I got the machine to write the labels to the tapes.
When I do a q vol, they don't show up.
I'm so green; I don't even know how to proceed at this point. Would you folks be willing to help me out? I'm eager to learn...