GregE
ADSM.ORG Senior Member
Last time I called IBM about the IBMtape driver, they had no clue who to put me in contact with. I optioned to hardware, then of course they want a serial number of a piece of hardware, then they were going to send out an IBM CE as if I needed physical hardware work. That wasn't correct, so I had them transfer me to software. Of course then they looked at my support contract and they didn't see IBMtape driver, so they don't know what to do.
Since IBMtape driver is a free product for supporting tape drives, how do I get IBM assistance? Last time it turned out that I didn't need help, but they had me talking to sales reps who had no clue where to send me. I find it hard to believe that I can't get IBM's help with a tape driver question. Has anyone had good experience with that and can steer me in the right direction?
My issue is that I have dual path support enabled, and my "tapelist" (Solaris) shows all of my device paths as the Alternate Paths, with none marked as Primary, though in the "Active" column it says "Primary" is the active.
(this post - http://adsm.org/forum/showthread.php?21407-HBA-Drivers-EMLXS-vs-LPFC&p=97992&viewfull=1#post97992)
I'd like to see if I can get direction on IBM support before I call again and they have no idea where to route me.
Thanks!
Since IBMtape driver is a free product for supporting tape drives, how do I get IBM assistance? Last time it turned out that I didn't need help, but they had me talking to sales reps who had no clue where to send me. I find it hard to believe that I can't get IBM's help with a tape driver question. Has anyone had good experience with that and can steer me in the right direction?
My issue is that I have dual path support enabled, and my "tapelist" (Solaris) shows all of my device paths as the Alternate Paths, with none marked as Primary, though in the "Active" column it says "Primary" is the active.
(this post - http://adsm.org/forum/showthread.php?21407-HBA-Drivers-EMLXS-vs-LPFC&p=97992&viewfull=1#post97992)
I'd like to see if I can get direction on IBM support before I call again and they have no idea where to route me.
Thanks!
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