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Monitoring alerts not sending

Discussion in 'TSM Reporting & Monitoring' started by sandragon, Oct 12, 2017.

  1. sandragon

    sandragon ADSM.ORG Member

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    I have recently built two new TSM servers, both physical RHEL 7 boxes. I configured all notifications to be identical to my other servers, but cannot get them to send alerts.
    I have tested mail from the command line and it sends without a problem, indicating that there are no networking issues (such as firewall) blocking mail.
    Both systems have the same accounts set. Both of them have alerting on for the user ids that are set to receive the alerts.
    The only difference between the working system and non is that the working system is RHEL 6.

    Here's the mail settings for the working server (identifying info scrubbed):
    Red Hat Enterprise Linux Server release 6.9 (Santiago)
    Code:
                                    Monitor Status: On
                 Status Refresh Interval (Minutes): 15
                          Status Retention (Hours): 24
                            Monitor Message Alerts: On
                   Alert Update Interval (Minutes): 10
                                    Alert to Email: On
              Send Alert Summary to Administrators:
                          Alert from Email Address: [email protected]***.com
                                   Alert SMTP Host: smtp.***.com
                                   Alert SMTP Port: 25
                   Alert Active Duration (Minutes): 480
                 Alert Inactive Duration (Minutes): 480
                   Alert Closed Duration (Minutes): 60
                                  Monitoring Admin:
                                   Monitored Group:
                                 Monitored Servers:
                 At-Risk Interval for Applications: 48
        Skipped files as At-Risk for Applications?: No
             At-Risk Interval for Virtual Machines: 48
    Skipped files as At-Risk for Virtual Machines?: No
                      At-Risk Interval for Systems: 48
             Skipped files as At-Risk for Systems?: No
    And here is the non-functional server:
    Red Hat Enterprise Linux Server release 7.4 (Maipo)
    Code:
                                    Monitor Status: On
                 Status Refresh Interval (Minutes): 15
                          Status Retention (Hours): 24
                            Monitor Message Alerts: On
                   Alert Update Interval (Minutes): 10
                                    Alert to Email: On
              Send Alert Summary to Administrators:
                          Alert from Email Address: [email protected]***.com
                                   Alert SMTP Host: smtp.***.com
                                   Alert SMTP Port: 25
                   Alert Active Duration (Minutes): 480
                 Alert Inactive Duration (Minutes): 480
                   Alert Closed Duration (Minutes): 60
                                  Monitoring Admin:
                                   Monitored Group:
                                 Monitored Servers:
                 At-Risk Interval for Applications: 48
        Skipped files as At-Risk for Applications?: No
             At-Risk Interval for Virtual Machines: 48
    Skipped files as At-Risk for Virtual Machines?: No
                      At-Risk Interval for Systems: 48
             Skipped files as At-Risk for Systems?: No
    
    Any ideas?
     
  2.  
  3. marclant

    marclant ADSM.ORG Moderator

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    Occupation:
    Accelerated Value Specialist for Spectrum Protect
    Location:
    Canada
    You need a recipient.
    upload_2017-10-13_8-4-14.png
     
  4. sandragon

    sandragon ADSM.ORG Member

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    If you'll notice, that field is blank on both servers. I am not looking for the alert summary. I have individual alerts configured to email. For example: I have all AND2579E alerts set to email myself, our ticketing system, and our NOC. Again, this works on all other servers except the newly built ones. All configurations were done the same way and I confirmed the alerts are being sent to the appropriate Administrator accounts who all have Email notifications on.

    Code:
    ***FTS180> q alerttrigger anr2579e
    Alert Trigger    Category    Administrator
    ANR2579E    CLIENT    ADMIN NOCNOTIFY SERVICEDESK
    
    Code:
    ***FTS180> q admin admin f=d
            Administrator Name: ADMIN
         Last Access Date/Time: 2017-08-07, 16:31:00
        Days Since Last Access: 67
        Password Set Date/Time: 2017-06-12, 13:36:53
       Days Since Password Set: 123
         Invalid Sign-on Count: 0
                       Locked?: No
                       Contact:
              System Privilege: Yes
              Policy Privilege: ** Included with system privilege **
             Storage Privilege: ** Included with system privilege **
            Operator Privilege: ** Included with system privilege **
       Client Access Privilege: ** Included with system privilege **
        Client Owner Privilege: ** Included with system privilege **
        Registration Date/Time: 2017-06-12, 13:36:53
    Registering Administrator: SERVER_CONSOLE
              Managing profile:
    Password Expiration Period:
                 Email Address: [email protected]***.com
                  Email Alerts: Yes
                Authentication: Local
                  SSL Required: Default
     
  5. booman55

    booman55 ADSM.ORG Senior Member

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    Are alerts showing in the OC for these servers??
     
  6. sandragon

    sandragon ADSM.ORG Member

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    Yes they are. That's how I've been tracking the alerts not sending messages.
     
  7. booman55

    booman55 ADSM.ORG Senior Member

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    What version of Spectrum Protect is installed??
     
  8. sandragon

    sandragon ADSM.ORG Member

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    All systems are using server 8.1.1.0, OC is 8.1.1.000.
     

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