Index Tape Stuck in Device

[suleman]

Hello All,

We have networker server 8.0 on windows 2008. Data Domain D670. We have an issue that Index volume stuck in device due to server reboot during index backup. Now we are unable to unmount the tape from device. We got the following errors.

Error:

\\.\Tape8 moving: read open error: there was not a device file name passed in to CDI (drive status is)

\\.\Tape8 moving: read open error: there was not a device file name specified is unusable by CDI (drive status is)

Please reply at earliest as it is urgent.

Thanks in advance.

 

[rovinabi]

Ensure that there is no drive ordering issue as this is a Windows machine and a reboot might have possibly resulted in drive ordering.